Juana Gaitan
Davenport,FL
Summary
Dynamic and results-oriented professional with a proven track record at Hibbett Sporting Goods. Excelled in enhancing team performance and customer relationships through effective communication and critical thinking. Skilled in inventory management and customer service, demonstrating a commitment to continuous improvement and team collaboration. Renowned for a friendly demeanor and a strong work ethic, consistently driving success and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Dental Assistant
Yes ! Dental
Orlando, FL
04.2020 - 10.2022
- Prepared patient x-rays and images for dentist review.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled and confirmed patient appointments.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
Manager in Training
Hibbett Sporting Goods
Orlando, FL
01.2018 - 05.2020
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Warehouse Lead
Walmart
Davenport, FL
10.2022 - 01.2023
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Maintained efficiency in fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Picked and packed order items.
Education
Esthetics -
Academy Of Career Training
Kissimmee, FL2024
High School Diploma -
Poinciana High School
Kissimmee, FL05.2017
Dental Assistant -
Concorde Career College
Orlando, FL2018
Skills
- Supervisory Experience
- Performance Improvement
- Excellent with numbers
- Quick Learner
- Teamwork and Collaboration
- Motivated Team Player
- Data Entry
- Customer Service
- Dependable and reliable
- Mentoring and training
- Attention to Detail
- Inventory Replenishment
- Paperwork verification
- Critical Thinking
- Continuous Improvement
- Data Processing
- Customer Relationships
- Cash Register Operations
- Product Organization
- Goal Setting and Prioritization
- Strong multi-tasking
- Retail Operations
- Problem-Solving
- Friendly and outgoing
- Accurate money handling
- Sales Leadership
- Store Opening and Closing
- Detail Oriented
- Decision-Making
- Incident Reporting
- Customer Relations
- Friendly and Positive
- Outstanding communication skills
- Customer Service Management
- Accurate Cash Handling
- Fluent In Spanish And English
Timeline
Warehouse Lead
Walmart
10.2022 - 01.2023
Dental Assistant
Yes ! Dental
04.2020 - 10.2022
Manager in Training
Hibbett Sporting Goods
01.2018 - 05.2020
Esthetics -
Academy Of Career Training
High School Diploma -
Poinciana High School
Dental Assistant -
Concorde Career College