Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager
Juana Garcia

Juana Garcia

Valrico,FL

Summary

Highly efficient clerk well established in fast-paced and challenging environments. Fluent in English and Spanish. Eager to learn with aptitude for applying new knowledge with skill and efficiency.


Overview

2
2
years of professional experience

Work History

Clerk Specialist

Daniel C. Consuegra
Tampa, Florida
05.2018 - 03.2019
  • Completed foreclosed scanned documents and work assignments ahead of tight deadlines by using office software system.
  • Entered documents on foreclosures using office software, following procedures to keep information private.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Received and routed business correspondence to correct departments and staff members.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Supported staff on special assignments and ad hoc projects.
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to in-office database.
  • Recognized grammer and displacement issues prior to escalation and applied proper solution for effective resolution.
  • Make copies of important documents and distributed them to appropriate office personnel.
  • Scan documents into office software system.

Collections Agent

GC Services Call Center
Lakeland, FL
08.2003 - 03.2004
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Reached out to numerous account holders daily.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Collected on past due accounts with average one month delinquency.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Investigated accounts with balance errors using accounting software.
  • Collected funds from delinquent customers and minimized loss to save money during monthly statements.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Processed payments and contracts on accounts.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Counseled debtors on payment options and arranged installment agreements.
  • Recorded all information regarding financial status of customers.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Handled numerous outbound and inbound calls daily with goal of collecting owed debt.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Trained new team members on scripts, company services and collection strategies.

Clerk

The Migrant Office, Inc.
Dover, Florida
08.2002 - 06.2003
  • Fluently translated documents from Spanish to English and vice versa to aide with immigration process.
  • Aided in translating from Spanish to English and vice versa verbally while reading documents and on the phone.
  • Collected payments from office clients and turned in said payments to office manager.
  • Arrived first in office and got all office machines and supplies ready for the working day.
  • Income tax preparer using in-office software system.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Produced high-quality documents for immigration needs and for internal and customer-facing needs.
  • Received and routed business correspondence to correct departments and staff members.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Entered income tax and immigration data using office software, following procedures to keep information private.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Supported staff on special assignments and ad hoc projects.
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to office database.
  • Edited foreign and immigration documents to keep all company materials free of grammar errors.
  • Aided in organizing and readied immigration reports compiled from foreign and personal data for submission to U.S. Citizenship and Immigration Services.
  • Strategically distributed administrative tasks amongst office staff and provided guidance to promote performance.
  • Recognized grammer issues prior to escalation and applied proper grammer for effective resolution.
  • Appraised income tax and immigration services information to give customers appropriate answers regarding such matters.
  • Arranged meetings for office manager and coordinated resources for use by all attendees.

Education

No Degree - Stenographer/Court Reporter

Erwin Technical College
Tampa, FL

High School Diploma -

Plant City High School
Plant City, FL
05.2003

Skills

  • Outgoing Mail Preparation
  • Data Recording
  • Office Supply Management
  • Bilingual in English and Spanish
  • Stocking and Replenishing
  • Schedule Management
  • Data Entry and 10-Key
  • Mail Processing
  • Clerical Support
  • Records Management Software
  • Record Sorting and Filing
  • Email Software
  • File and Database Management
  • Office Supplies and Inventory
  • Customer Satisfaction
  • Materials Organization
  • Critical Thinking
  • Monetary Transactions
  • Efficiency Improvement
  • Customer Feedback
  • Client Inquiries
  • Belt Conveyors
  • Customer Support Needs Assessment
  • Hygiene Standards
  • Safety Measures
  • Confidential Data Protection
  • Medical Records Requests
  • Email Correspondence
  • Microsoft Word
  • Advising and Coaching
  • Call Transfers
  • High-Volume Environments
  • Document Typing and Formatting

Languages

Spanish
Native or Bilingual

Timeline

Clerk Specialist

Daniel C. Consuegra
05.2018 - 03.2019

Collections Agent

GC Services Call Center
08.2003 - 03.2004

Clerk

The Migrant Office, Inc.
08.2002 - 06.2003

No Degree - Stenographer/Court Reporter

Erwin Technical College

High School Diploma -

Plant City High School

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Juana Garcia