Juana Garcia
Belmond,IA
Summary
Proven leader with a track record of enhancing customer satisfaction and driving continuous growth at Diversified Maintenance. Skilled in strategic planning and staff development, adept at recruiting top talent and boosting team performance. Achieved significant improvements in operational efficiency and customer service, leveraging leadership and sales management expertise.
Overview
23
23
years of professional experience
Work History
District Manager
Diversified Maintenance
03.2017 - 05.2022
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
Key Holder Supervisor
Fallas Clothing Store
08.2015 - 10.2017
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened inventory boxes and restocked shelves.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Department Manager
Walmart
09.1999 - 06.2015
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Increased customer satisfaction with proactive issue resolution strategies.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
Education
Eladio J Vega
Aguadilla Puerto Rico08.1993
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Sales management
- Staff Development
- Decision-Making
- Staff Supervision
Spanish and English speaking
Bilingual Spanish and English read and write as well
Languages
English
Spanish
Timeline
District Manager
Diversified Maintenance
03.2017 - 05.2022
Key Holder Supervisor
Fallas Clothing Store
08.2015 - 10.2017
Department Manager
Walmart
09.1999 - 06.2015
Eladio J Vega
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