Juana Gonzalez
Watsonville,CALIFORNIA
Summary
Dynamic Customer Service Leader with proven skills in team leadership, order fulfillment, and cash management. Committed to elevating customer experiences through efficient complaint resolution and streamlined processes.
Overview
2
2
years of professional experience
Work History
Customer Service Leader
Chipotle Mexican Grill
Watsonville, California
03.2024 - Current
- Led customer service team in delivering exceptional dining experiences.
- Resolved customer complaints with empathy and effective solutions.
- Identified opportunities for process improvements within the customer service department.
- Managed team schedule to ensure adequate coverage during peak hours.
- Collaborated with kitchen staff to streamline order fulfillment processes.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Cashier
Jack in the Box
Watsonville, California
12.2024 - 07.2025
- Maintained cleanliness and organization of cashier area during peak hours.
- Handled cash, credit, and debit transactions with attention to detail.
- Restocked supplies and ingredients to support ongoing service demands.
- Followed safety protocols to maintain a secure work environment for staff and customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
Some College (No Degree) -
Cabrillo College
Aptos, CASkills
- Customer service
- Team leadership
- Cash management
- Order fulfillment
- Customer relationship management
- Order management
- Time management
- Teamwork and collaboration
Timeline
Cashier
Jack in the Box
12.2024 - 07.2025
Customer Service Leader
Chipotle Mexican Grill
03.2024 - Current
Some College (No Degree) -
Cabrillo College