Juana Jackson
Lubbock
Summary
Skilled Head Cashier with robust experience in retail and customer service. Demonstrated strengths include leadership, multitasking, and problem-solving abilities. Proven track record of improvement in cash handling accuracy, fostering positive customer relationships, and training new cashiers for effective operations.
Overview
10
10
years of professional experience
Work History
Head Cashier
Sprouts Farmers Market Inc, Grocery
Lubbock
01.2023 - 03.2025
- Processed returned merchandise by strictly following store return and exchange procedures.
- Trained new cashiers in POS system operation, customer service protocols, and store policies.
- Welcomed customers, offering assistance to help find store items.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Counted and balanced cashier drawers.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Loader
UPS
Nashville
11.2022 - 01.2023
- Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Secured items in truck by strapping over protective padding.
- Loaded product on trailer using packing list to verify and account for parts.
- Maintained a clean work area at all times by sweeping floors, wiping down surfaces.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Used scanners to track parcel information, condition or receipt.
- Stacked boxes, crates, containers, and other materials on pallets, shelves, or racks in an orderly manner according to company standards.
Quality Technician
Electrolux
Sprinfield
03.2018 - 11.2022
- Calibrated, validated or maintained laboratory equipment.
- Performed visual and dimensional inspections on manufactured parts.
- Tracked defect trends to determine areas where improvements could be made in the manufacturing process.
- Examined samples of raw materials before use in production.
- Completed data capture forms, equipment logbooks or inventory forms to support testing procedures.
- Maintained records of all inspection activities, including reports and data collection sheets.
- Documented test results in accordance with established procedures.
- Maintained lab cleanliness and safety standards.
- Identified quality problems and recommended solutions.
- Trained employees in proper equipment use and product testing procedures.
- Recorded lot numbers and serial numbers in ERP system for traceability of produced items.
CMA
Dickson Free Clinic
Dickson
05.2017 - 03.2018
- Measured vital signs and took medical histories to prepare patients for examination.
- Assisted nursing staff with daily tasks such as changing linens, stocking rooms and transporting patients when necessary.
- Prepared treatment rooms for patient examinations.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Administered medications under physician's supervision.
- Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Administered injections per physician orders while adhering to all safety guidelines.
CMA
Madison County Health Clinic
Anderson
02.2015 - 04.2017
- Provided support in the development of treatment plans for patients under the direction of a physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Prepared treatment rooms for patient examinations.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
- Documented notes during patient visits.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Performed laboratory tests such as urinalysis and blood glucose monitoring, following established protocols.
- Administered injections per physician orders while adhering to all safety guidelines.
Education
Associate of Applied Science - CMA
Harrison College
Anderson, IN03-2015
High School Diploma -
Brownfield High School
Brownfield, TX05-1983
Skills
- Point of sale operation
- Cash handling
- Customer service
- Employee training
- Cash deposits
- Team leadership
- Opening and closing procedures
- Store opening and closing
Timeline
Head Cashier
Sprouts Farmers Market Inc, Grocery
01.2023 - 03.2025
Loader
UPS
11.2022 - 01.2023
Quality Technician
Electrolux
03.2018 - 11.2022
CMA
Dickson Free Clinic
05.2017 - 03.2018
CMA
Madison County Health Clinic
02.2015 - 04.2017
Associate of Applied Science - CMA
Harrison College
High School Diploma -
Brownfield High School