Juan Leon
Anza,CA
Summary
Professional with expertise in surveillance and risk management. Demonstrates strong analytical abilities and keen attention to detail, ensuring safety and security of assets. Proven track record in team collaboration and adapting to dynamic environments to achieve consistent results. Skilled in technology use, monitoring systems, and incident reporting, with focus on maintaining high standards and integrity.
Overview
11
11
years of professional experience
Work History
Surveillance Agent
Cahuilla Tribal Gaming Agency
06.2023 - Current
- Protect facility's assets and integrity with consistent, thorough monitoring of all activities on property.
- Conduct routine surveillance of funds-handling areas to determine occurrence of potential breaches in established procedures.
- Operate CCTV camera equipment, including PTZ and fixed cameras.
- Maintain control of all entry and exit doors and gates, including access of authorized vehicles only after positive identification.
- Prepare reports and presentations on adjustments or improvements necessary to boost facility safety.
- Communicate with guards throughout premises, providing directions when necessary.
- Compiled reports detailing security incident data and risk assessments.
- Document violations and suspicious behaviors for supervisor review and further action.
- Develop and maintain log of surveillance observations.
- Collect reviewed video surveillance from casino footage and separate cameras to identify illegal activities.
- Conduct short- and long-term observations of casino operations to spot irregularities like cheating and employee theft.
- Maintained utmost confidentiality while handling sensitive information, ensuring the privacy of casino patrons and staff.
- Train junior agents on surveillance protocols and operational procedures.
- Assist law enforcement agencies with criminal investigations when necessary, providing relevant video evidence and collaborating on case details as requested.
Slot Host
Cahuilla Casino Hotel
06.2021 - 06.2023
- Breaking large bills into smaller denominations as well as replacing older bills with newer ones.
- Supported fellow team members during peak hours, ensuring optimal staffing levels for superior guest service delivery.
- Verifying SSN Tin for jackpot winners.
- Educated players on game rules, strategies, and payout structures to enhance their gaming experience while maximizing revenue potential.
- Conducted regular inspections of gaming areas to ensure compliance with regulations and maintain cleanliness standards.
- Resolved customer disputes with a calm demeanor, ensuring positive resolutions for both guests and the casino.
- Ability to make small repairs on slot machines, such as replacing button caps, power cables, player tracking system, printer jams, etc.
- Assisted in organizing promotional events, enhancing guest experience and increasing participation rates.
- Assisted in maintaining a clean and organized casino floor, contributing to an inviting atmosphere for all guests.
Public Safety Officer
Cahuilla Casino
09.2020 - 06.2021
- Observed the Casino floor while assisting guests and reporting any suspicious activities.
- Checked in Vendor badges as well as issued temporary employee badges when needed.
- Hourly patrols around property and reporting any illegal activity as well as any potential property damage.
- Informed Supervisors and Management of any incidents or pass downs to keep other employees up to date with certain situations.
- Checked in and out keys to assist other departments with requisitions, ATM drops and verifying detailed assignments.
- Assisted other officers with performing exclusion notices to unwelcome guests who may disrupt certain gaming laws or off property incidents.
- Responded promptly to emergency situations, providing first aid as needed.
- Collaborated with law enforcement to enforce casino policies and security measures.
- Assisted in the evacuation of buildings during fire alarms or other emergencies, ensuring the safe and orderly exit of occupants.
- Arrests made when needed to whom violated certain gaming laws or performed any illegal activity.
Delivery Driver
FedEx
07.2017 - 08.2020
- Conducted vehicle inspections and performed minor maintenance to ensure safety compliance.
- Trained new drivers on best practices for route optimization and customer service standards.
- Collaborated with dispatch team to resolve delivery issues and enhance operational efficiency.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Security Officer
Universal Protection Services
06.2016 - 03.2017
- Inspected equipment, structures and materials to identify the cause of errors and defects.
- Secured all doors in the office and main building after hours.
- Denied entrance to the building to unauthorized personal.
- Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Monitored and reported suspicious activities to local authorities.
- Written reports on property damage, theft, presence of unauthorized persons and unusual occurrences to management.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Led a team in conducting comprehensive security assessments to identify vulnerabilities.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
Logistics Flow Team Member
Target
08.2014 - 04.2016
- Organized store merchandise racks by size, style and color
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Completed stock orders and managed inventory levels
- Loaded and unloaded merchandise using a ladder and pallet jack
- Followed the company's loading and unloading procedures for hazardous materials.
- Unloaded cargo from truck with hand trucks and pallet jacks
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Monitored product availability and organized replenishment efforts to meet customer demand consistently.
Education
GED -
LAUSD/Abraham Friedman Occupational Center
Los Angeles, CA07-2012
No Degree -
Benjamin Franklin High School
Los Angeles, CA06-2012
Skills
- Report writing
- Intelligence gathering
- Emergency assistance
- Security threat response
- CCTV camera operations
- Time management
- Attention to detail
- Problem resolution
- Customer service
- Loading and unloading
- Defensive driving
- Vehicle inspections
- Route management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Surveillance Agent
Cahuilla Tribal Gaming Agency
06.2023 - Current
Slot Host
Cahuilla Casino Hotel
06.2021 - 06.2023
Public Safety Officer
Cahuilla Casino
09.2020 - 06.2021
Delivery Driver
FedEx
07.2017 - 08.2020
Security Officer
Universal Protection Services
06.2016 - 03.2017
Logistics Flow Team Member
Target
08.2014 - 04.2016
GED -
LAUSD/Abraham Friedman Occupational Center
No Degree -
Benjamin Franklin High School