Juana Lobo
Des Plaines,IL
Summary
Dedicated and experienced professional seeking a progressive position with a company, leveraging work experience, integrity, and perseverance. Committed to delivering high-quality customer service, excelling in problem resolution and transaction processing with exceptional communication skills. Recognized for building strong customer loyalty and achieving high levels of customer satisfaction.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Endeavor Health
01.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Front Desk Receptionist
The Courtyard by Marriott
01.2022 - Current
- Greet all guests and assist them with check in and out
- Maintain a positive attitude and friendly demeanor, respond to all guest questions and requests, answer, and forward phone calls
- Manage guest booking and reservations, keep a tidy and orderly workspace
- Assist with administrative and clerical tasks as needed
Treatment Coordinator/Front Desk
Trinity Dental
01.2021 - 01.2022
- Purposes Treatment Plans & Finances to all patients along with understanding Insurance Coverages
- Collect Payment and perform all front desk duties
Assistant Manager
Jefferson Dental
01.2014 - 01.2020
- Help manager oversees the operations of the office
- Purposes Treatment Plans & Finances to all patients along with understanding Insurance Coverages
- Daily Management
Education
HIGH SCHOOL DIPLOMA -
SOUTH HOUSTON HIGH SCHOOL
01.2004
Skills
- Effective communication skills
- Bilingual
- Dentrix software knowledge
- Opening and closing clinic
- Problem solving
- Leadership
- Meticulous attention to detail
- Excellent Organizational skills
- CDT codes
- Dental Insurance Verifications
- EOB's
- Patient
Languages
Spanish
Full Professional
Timeline
Medical Receptionist
Endeavor Health
01.2024 - Current
Front Desk Receptionist
The Courtyard by Marriott
01.2022 - Current
Treatment Coordinator/Front Desk
Trinity Dental
01.2021 - 01.2022
Assistant Manager
Jefferson Dental
01.2014 - 01.2020
HIGH SCHOOL DIPLOMA -
SOUTH HOUSTON HIGH SCHOOL