Melissa Krumvieda
Houston
Summary
Experienced medical office professional with extensive background in high-volume patient environments. Proven track record in patient scheduling, medical billing, and maintaining confidentiality in record keeping. Strong communication and time management skills contribute to efficient healthcare operations and enhanced patient satisfaction.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Woodlands Heart and Vascular Institute
The Woodlands
06.2022 - Current
- Directed callers through multi-line phone system to connect with appropriate personnel.
- Maintained patient confidentiality in compliance with HIPAA regulations.
- Scheduled appointments and verified details with providers for accuracy.
- Greeted patients and updated information in computer system to ensure data accuracy.
- Confirmed appointments by contacting patients and collecting additional information.
- Managed office phone lines by checking voicemail, returning calls, and directing messages to team members.
- Checked patients in and out for appointments while collecting co-payments.
Medical Receptionist
Family Diagnostic Clinic
Tomba
10.2017 - 05.2022
- Scheduled patient appointments while verifying accuracy of times with providers.
- Transmitted medical records and correspondence via mail, email, or fax.
- Greeted patients to determine visit purposes and directed them to appropriate staff.
- Collected co-pays and insurance data, ensuring proper application to patient accounts.
Education
Bachelor of Science - Psychology
Louisiana State University
Baton Rouge, LA12-2023
Skills
- Patient scheduling and insurance verification
- Electronic health records management
- Medical terminology expertise
- ECW and EPIC proficiency
- Co-payment collection
- Problem solving and critical thinking
- Team collaboration and support
- Multitasking skills
- Data entry accuracy and efficiency
- Multi-line phone operations
- Effective communication skills
Affiliations
- Enjoy reading
- Spending free time with family
- Proud member of PSI CHI
References
References available upon request.
Timeline
Medical Receptionist
Woodlands Heart and Vascular Institute
06.2022 - Current
Medical Receptionist
Family Diagnostic Clinic
10.2017 - 05.2022
Bachelor of Science - Psychology
Louisiana State University
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