Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Melissa Krumvieda

Houston

Summary

Experienced medical office professional with extensive background in high-volume patient environments. Proven track record in patient scheduling, medical billing, and maintaining confidentiality in record keeping. Strong communication and time management skills contribute to efficient healthcare operations and enhanced patient satisfaction.

Overview

8
8
years of professional experience

Work History

Medical Receptionist

Woodlands Heart and Vascular Institute
The Woodlands
06.2022 - Current
  • Directed callers through multi-line phone system to connect with appropriate personnel.
  • Maintained patient confidentiality in compliance with HIPAA regulations.
  • Scheduled appointments and verified details with providers for accuracy.
  • Greeted patients and updated information in computer system to ensure data accuracy.
  • Confirmed appointments by contacting patients and collecting additional information.
  • Managed office phone lines by checking voicemail, returning calls, and directing messages to team members.
  • Checked patients in and out for appointments while collecting co-payments.

Medical Receptionist

Family Diagnostic Clinic
Tomba
10.2017 - 05.2022
  • Scheduled patient appointments while verifying accuracy of times with providers.
  • Transmitted medical records and correspondence via mail, email, or fax.
  • Greeted patients to determine visit purposes and directed them to appropriate staff.
  • Collected co-pays and insurance data, ensuring proper application to patient accounts.

Education

Bachelor of Science - Psychology

Louisiana State University
Baton Rouge, LA
12-2023

Skills

  • Patient scheduling and insurance verification
  • Electronic health records management
  • Medical terminology expertise
  • ECW and EPIC proficiency
  • Co-payment collection
  • Problem solving and critical thinking
  • Team collaboration and support
  • Multitasking skills
  • Data entry accuracy and efficiency
  • Multi-line phone operations
  • Effective communication skills

Affiliations

  • Enjoy reading
  • Spending free time with family
  • Proud member of PSI CHI

References

References available upon request.

Timeline

Medical Receptionist

Woodlands Heart and Vascular Institute
06.2022 - Current

Medical Receptionist

Family Diagnostic Clinic
10.2017 - 05.2022

Bachelor of Science - Psychology

Louisiana State University

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Melissa Krumvieda