Alexia Blakes
Woodland,CA
Summary
Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Synchronicity Health
Sacramento, CA
02.2025 - Current
- * Patient Interaction:
- * Greeting and welcoming patients and visitors.
- * Providing friendly and courteous customer service.
- * Assisting patients with completing necessary forms.
- * Addressing patient inquiries and concerns.
- * Comforting distressed patients.
- * Appointment Management:
- * Scheduling and confirming appointments.
- * Managing appointment calendars.
- * Handling appointment changes and cancellations.
- * Reminding patients of upcoming appointments.
- * Administrative Tasks:
- * Answering and managing phone calls.
- * Maintaining accurate patient records, both physical and electronic.
- * Processing patient check-ins and check-outs.
- * Verifying insurance information and processing payments.
- * Filing, scanning, and organizing documents.
- * Handling correspondence and emails.
- * Ordering and maintaining office supplies.
- * Financial Duties:
- * Collecting co-payments.
- * processing payments.
- * Verifying insurance information.
- * Maintaining a professional environment:
- * Keeping the reception area clean and organized.
- Key Skills:
- * Excellent communication and interpersonal skills.
- * Strong organizational and multitasking abilities.
- * Proficiency in using computer systems and medical software.
- * Knowledge of medical terminology and procedures.
- * Ability to maintain confidentiality and handle sensitive information.
- * Customer service skills.
- In essence, medical receptionists are the face of the healthcare facility, playing a vital role in creating a positive patient experience and ensuring efficient office operations.
Assistant Manager
Summer House Inc
Davis, CA
11.2023 - Current
- Employees in this job ensure all medications are available, ordered, maintained and destroyed according to the regulations
- Employees ensure all medication paperwork is completed fully and accurately and maintained according to regulations
- Employees ensure that medical appointments are scheduled and attended and supporting documentation and communication is submitted to the Manager and other staff as necessary
- Employees provide Manager support by auditing client financial statements and records and overseeing client loans
- Employees also responsible for reviewing, approving Special Incident and Shared Incidence Reports and may be responsible for writing them if necessary
- Employees in this job may serve as professional caregivers to people with developmental disabilities who live in an adult residential facility
- Under the supervision of the Program Manager, the employee works within general methods and procedures and exercises considerable judgement to adapt and apply the guidelines to specific situations
- The work requires enjoyment and enthusiasm for working with people with developmental disabilities
- Employees may provide assistance in daily routines and responsibilities of adult living including but not limited to, shopping, meal preparation, medications, home maintenance, grooming, dressing, hygiene, showering and toileting
Medication Technician
Palm Garden Assisted Living
Woodland, CA
03.2022 - 09.2023
- Administers routinely scheduled oral and topical medications according to physician orders to assigned residents
- Reports any change in the residents' condition or other pertinent information to the Resident Services Coordinator
- Maintains accurate documentation of all medications and treatments based on policy and best practice
- Assists Resident Services Coordinator with returning, re-ordering, and destroying medications per facility policy
- Supervises all routine duties of Caregivers
- Other duties as assigned
Caregiver
Carlton Senior Living
Woodland, CA
08.2019 - 11.2020
- Verify that staff adheres to Company Policies and Procedures and State Regulations
- Observe, document and communicate to PCM or DRS any physical and mental changes of condition and/or and all unusual observed resident behaviors (speech production, feeding patterns, toilet issues, etc.), to help facilitate assessment and development of care and service goals
- Investigate family concerns regarding care and communicate to DRS or Executive Director
- Understand, follow, and enforce all universal resident care, safety precautions and infection control practices
- Verify Daily Task Sheets are handed in before the next shift begins
- Walk the building with the housekeeping checklist to insure all items are completed and that the building is maintained for Community operations the following day
- If the building is not ready, first take reasonable efforts to resolve the problems, and then highlight the areas for improvement on the checklist and submit to the proper personnel for resolution
- Perform administrative duties as requested by PCM or DRS
- Understand all emergency protocols and respond to emergencies per Community training standards
Caregiver (PCA)
The Californian Assisted Living & Dementia Care
Woodland, CA
01.2018 - 01.2019
- Personal hygiene and grooming
- Dressing
- Showering and bathing
- Medication management
- Continence management
- Assistance with bathing
- Socialization and activities
- Monitoring of safety
- We make it our business to know each resident as an individual
- The complete focus is to gently guide each resident to make their own choices each day and to provide appropriately challenging and meaningful activities
- The result for our residents is increased independence and self-esteem
Caregiver
ResCare Home Care
Sacramento, CA
01.2018 - 12.2018
- Performing personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks
- Ensuring client safety and maintaining a safe environment
- Assisting with toileting, including bedpans, urinals, and commode chairs
- Reminding /assisting client with self-administration of medications
- Encouraging self-help activities
- Reporting changes in client's condition or family situation in the office
- Documenting services provided
- Perform home management functions such as light housekeeping, laundry, bed making, and cleaning
- Planning meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up
Education
Certificate - Medical Assistant
Carrington College
Sacramento09-2025
College Degree - Medical Administrative Assistant
Carrington College California
Sacramento01.2022
High School Diploma -
Woodland High School
Woodland01.2016
Skills
- Microsoft Access
- EMR systems
- Anatomy knowledge
- Communication skills
- HIPAA
- Microsoft Excel
- Telephone Skills & Etiquette
- Patient Scheduling
- Medical terminology
- Medical coding
- Assistant manager experience
- ICD coding
- Assisted living
- EHR systems
- Caregiving
- Insurance verification
- Knowledge of OSHA Regulations
- Customer service
- Electronic Healthcare Records
- Home Care
- Medical & Dental Terminology
- Microsoft Word
- HIPAA Complaint
- ICD-10
- Anatomy & Physiology
- Physiology knowledge
- Patient Charting
- Medicaid & Medicare Billing Procedures
- Writing skills
- Organizational skills
- Medical and Dental Billing
- Alzheimer's Care
- Dementia care
- Microsoft Office Suite
- Effective Communication Skills
Certification
- Adult and Pediatric First Aid/CPR/AED
- Driver's License
Timeline
Medical Receptionist
Synchronicity Health
02.2025 - Current
Assistant Manager
Summer House Inc
11.2023 - Current
Medication Technician
Palm Garden Assisted Living
03.2022 - 09.2023
Caregiver
Carlton Senior Living
08.2019 - 11.2020
Caregiver (PCA)
The Californian Assisted Living & Dementia Care
01.2018 - 01.2019
Caregiver
ResCare Home Care
01.2018 - 12.2018
Certificate - Medical Assistant
Carrington College
College Degree - Medical Administrative Assistant
Carrington College California
High School Diploma -
Woodland High School