Tia Smith
Oakville,CT
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Naugatuck Valley Radiology-Southbury
Ct
01.2022 - Current
- Effectively navigated through high call volumes received from individuals such as patients, insurance agencies, workers' compensation departments, and healthcare providers in order to facilitate appointments for both routine check-ups and urgent medical assessments.
- Collaborated with radiologists and doctors from various medical offices to enhance patient care
- Managed email correspondence, patient scheduling, and exam check-ins. Provided support during check-in procedures and insurance updates.
- Demonstrated proficiency in medical terminology
- Maintained strict adherence to HIPAA guidelines, ensuring confidentiality of sensitive data
Customer Service Representative/ Customer Service Supervisor
Ashley Homestore
Brookfield, CT
01.2019 - 12.2021
- Handle phone calls and emails, process large sales, and file paperwork
- Managed extensive face-to-face and phone-based interactions
- I oversaw the maintenance of customer accounts, diligently recording account information and promptly resolving any necessary customer adjustments
- Performed daily multitasking, supervised team members, and efficiently managed large sums of money
Sales associate, customer service, cashier
American Eagle
Danbury
01.2016 - 12.2018
- Maximized revenue by driving customer engagement, utilizing suggestive selling techniques, and imparting comprehensive product knowledge
- Greeted and accommodated customers with a warm and friendly demeanor
- Provides prompt and knowledgeable customer service
- Provide guidance to customers in navigating through racks, counters, and dressing rooms.
- Maintained and managed store cleanliness and stocked products.
Food preparation, serving food, cashier
Dunkin Donuts
Brookfield, Ct
01.2016 - 12.2018
- Provided efficient and respectful service to customers by serving food and beverages promptly
- Effectively managed customer transactions using point-of-sale system
- Maintained cleanliness and hygiene in the kitchen, counters, and equipment
- Performed inventory management and restocked supplies based on demand
Education
Bachelor’s Degree in Psychology - Psychology
Southern New Hampshire University
11-2023
High school diploma -
Brookfield High School
Brookfield, CT06-2018
Ph.D. - Forensic Psychology
Walden University
Skills
- Interpersonal skills
- Communication skills
- Written communication skills
- Verbal communication skills
- Research skills
- Computer literacy
- Microsoft Office programs
- Excel
- Access
- Word
- PowerPoint
- Critical thinking skills
- Organizational skills
- Multi-tasking skills
- Project management skills
- Public speaking
- Independent work
- Confidentiality
- Microsoft Office
- Medical Terminology
- HIPAA Compliance
- Inpatient Care
- Patient callbacks
- HIPAA Guidelines
- Patient Scheduling
- Documentation
- Appointment Setting
- Appointment management
- Telephone Etiquette
- Office Administration
- Front Desk Operations
- Workflow Optimization
- Appointment Scheduling
- Mail Management
- Time Management
- Verbal and written communication
- Spreadsheet tracking
- Positive and professional
- Tech-Savvy
Certification
CPR
Accomplishments
- Honor roll in my undergrad degree in 2022-2023
References
References available upon request.
Timeline
Medical Receptionist
Naugatuck Valley Radiology-Southbury
01.2022 - Current
Customer Service Representative/ Customer Service Supervisor
Ashley Homestore
01.2019 - 12.2021
Sales associate, customer service, cashier
American Eagle
01.2016 - 12.2018
Food preparation, serving food, cashier
Dunkin Donuts
01.2016 - 12.2018
Bachelor’s Degree in Psychology - Psychology
Southern New Hampshire University
High school diploma -
Brookfield High School
Ph.D. - Forensic Psychology
Walden University
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