Juana Lopez
Rhome,Tx
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Eligibility Counselor
ELIGIBILITY CONSULTANTS INC.
04.2021 - Current
- Share patient status updates during shift changes to ensure a continuum of care.
- Efficiently managed caseloads, ensuring all clients received prompt attention and assistance throughout the application process.
- Provided exceptional customer service through empathetic listening and clear communication during consultations.
- Complied with department, organization and government policies and procedures.
- Established strong relationships with community partners to facilitate referrals for additional support services as needed.
- Uploaded and submitted verification documents and completed applications.
- Aide in the development and betterment of patient management and workflow processes.
- Assisted clients in completing required forms and documentation, improving the accuracy and efficiency of submissions.
COLLECTOR
ELIGIBILITY CONSULTANTS INC
06.2016 - 12.2020
- Delivered exceptional care to patient's on collection calls and maintained calm and professional demeanor.
- Maintained accurate documentation of all collection activities, ensuring compliance with industry regulations and internal policies.
- Provided exceptional customer service when addressing patient inquiries regarding billing issues or insurance coverage concerns.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Verified patient insurance coverage and benefits for medical claims.
- Maintained accurate records of patient accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
RECEPTIONIST
ULTIMATE LIVING INC.
04.2014 - 10.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Certificate - Health Management & Clinical Assistance
PCI Health Training Center
Dallas, Tx06.2006
Skills
- Appointment scheduling
- Patient education
- Insurance verifying
- Strong communication
Organization
Telephone Etiquette
Documentation and paperwork
Client and Family Interviews
Interviewing
Medicaid knowledge
Knowledgeable in EPIC, Microsoft, Adobe, One source, TMHP,
Timeline
Eligibility Counselor
ELIGIBILITY CONSULTANTS INC.
04.2021 - Current
COLLECTOR
ELIGIBILITY CONSULTANTS INC
06.2016 - 12.2020
RECEPTIONIST
ULTIMATE LIVING INC.
04.2014 - 10.2015
Certificate - Health Management & Clinical Assistance
PCI Health Training Center
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