Juana Marte
Jamaica,NY
Summary
Successful customer service representative with 20 + years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Customer Care Representative
NYC Health + Hospitals
03.2003 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Logged call information and solutions provided into internal database.
Spanish Interpreter
NYC Board Of Elections
11.2012 - 11.2020
- Maintained message content, tone, and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Reviewed translated content for cultural sensitivity and use of universal Spanish.
- Interpreted conversations between foreign language-speaking clients and others.
Education
Medical Biller - Medical Terminology. CPT, ICD. Billing Manager.
Queens College of The City University of New York
Flushing, NY2002
GED -
Solidaridad Humana
New York, NY06.1987
Skills
- Problem Resolution
- Greeting Visitors
- Data Evaluation
- Keen Attention to Detail
- Telephone Reception
- Data Communications
- Cultural Awareness
Swimming, traveling, Reading
A great experience when I visited Israel, Turkey and rome.
Timeline
Spanish Interpreter
NYC Board Of Elections
11.2012 - 11.2020
Customer Care Representative
NYC Health + Hospitals
03.2003 - Current
Medical Biller - Medical Terminology. CPT, ICD. Billing Manager.
Queens College of The City University of New York
GED -
Solidaridad Humana
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