JUANA MENDEZ
Kansas City,MO
Summary
Pro customer services professional with a track record of delivering excellent customer service in a fast-paced environment. Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. Skilled in cash drawer management and fraud detection. Fluent in Spanish and English.
Overview
29
29
years of professional experience
Work History
Orders Consolition
Grainger Distribution Center
Kansas City, MO
04.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
Air Package Handler
UPS
Kansas City, MO
12.2018 - Current
- Enhanced package processing efficiency by accurately scanning and sorting packages according to designated routes.
- Promoted workplace safety culture by actively participating in ongoing training sessions focused on hazard recognition, prevention, and response measures.
- Demonstrated adaptability by effectively navigating changes in shipping schedules, cargo types, or other operational challenges as they arose.
- Demonstrated exceptional punctuality and attendance, ensuring consistent coverage of essential tasks during designated shift hours.
- Expedited package flow within the distribution center through effective conveyor system management and monitoring.
- Reduced delays in package delivery by quickly identifying misrouted items and rerouting them to their correct destinations.
Pro customer services
Lowe’s
Liberty, MO
08.2024 - 04.2025
- Worked with coworkers to complete tasks.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Provided efficient and courteous service to customers at all times.
Pro Sales Associate
The Home Depot
04.2014 - 07.2024
- Increased sales revenue by establishing strong rapport with clients and identifying their specific needs.
- Developed new client relationships through effective networking and outreach efforts, resulting in higher lead generation.
- Expanded market share within highly competitive industries by leveraging extensive product knowledge and proactive selling techniques.
- Managed a portfolio of key accounts, ensuring high levels of customer satisfaction and repeat business.
Curtain Specialist
JCPenney Co
Kansas City, MO
08.2005 - 05.2014
- Collaborated with cross-functional teams to achieve project goals on time
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Followed all company policies and procedures to deliver quality work.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Service Rep
Macys Department Store
Edison, NJ
01.1997 - 02.2001
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service
Education
High School - undefined
Perth Amboy High School
Perth Amboy09.1997
Skills
- Industry Expertise
- Goal Driven
- Cash Drawer Management
- Customer Assistance
- Ability to lift 40 pounds
- Spanish / English Fluency
- Cash handling
- Friendly, positive attitude
- Teamwork and collaboration
LANGUAGES
Spanish Fluent
Accomplishments
- President Award, The Home Depot, Corporate Award for attaining Associate of the Year Award for 6 years in a row and providing excellent customer service, 01/01/16 - 12/31/21
- Cashier of the Year Award, The Home Depot, 2015, 2016, 2017, 2019, 2020, 2021, 2022, 2023
Timeline
Orders Consolition
Grainger Distribution Center
04.2025 - Current
Pro customer services
Lowe’s
08.2024 - 04.2025
Air Package Handler
UPS
12.2018 - Current
Pro Sales Associate
The Home Depot
04.2014 - 07.2024
Curtain Specialist
JCPenney Co
08.2005 - 05.2014
Customer Service Rep
Macys Department Store
01.1997 - 02.2001
High School - undefined
Perth Amboy High School