Juana Mondragon
Houston
Summary
Dynamic Customer Service Representative with proven expertise at Express Employment, excelling in problem resolution and relationship building. Adept at utilizing critical thinking and active listening to enhance customer satisfaction. Recognized for efficiently managing appointment scheduling and delivering exceptional support, contributing to a positive client experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Express Employment
07.2024 - 10.2025
- Provided exceptional customer support through phone and email communication.
- Resolved client inquiries efficiently, ensuring high satisfaction levels.
- Documented customer interactions accurately in CRM system for tracking purposes.
- Assisted team in managing scheduling and appointment bookings for clients.
Customer Service Representative
Empereon
10.2020 - 04.2021
Customer service and sales representative answer calls at call center
Customer Service Representative
Ai United Insurance
04.2018 - 10.2020
Customer service sales representative outbound calls
Education
High School Diploma -
Milby High School
Houston, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Professional telephone demeanor
- Customer satisfaction measurement
- Call center operations
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Staff training
- Live chat support
- Filing
- Dispute resolution
- Customer education
- Product sales
- Sales closing
- Delivery scheduling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Express Employment
07.2024 - 10.2025
Customer Service Representative
Empereon
10.2020 - 04.2021
Customer Service Representative
Ai United Insurance
04.2018 - 10.2020
High School Diploma -
Milby High School