Juana Monjarez
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
10
10
years of professional experience
Work History
Supervisor
Coffee Bean & Tea Leaf
Whittier
07.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Cashier Team Lead
Disneyland
Anaheim, CA
04.2022 - 09.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Server
Buffalo Wild Wings
12.2018 - 03.2020
- Computer skills
- Point of sale systems/cash register
- Great memory
- Knowledge of wine pairing and alcohol in general
- Knowledge of restaurant machinery
HOST
Kabuki Japanese Restaurant
11.2017 - 10.2019
- Addressed guest inquiries and issues, solved problems and provided product
- Greeted guests walking in the door and ascertained guests needs
- Provided an elevated guest experience to generate a loyal clientele
- Organized reservations and walk in parties to ensure guest satisfaction
- Maintained constant communication between management and all other companies to provide smooth operations in an extreme high volume environment
- Delivered a highly professional, courteous, genuine personality and attitude toward guests and co workers to increase an enjoyable atmosphere
Server
NORMS Restaurant
05.2015 - 10.2018
- Provide the perfect service experience for every guest
- Ensure the guest feels important and welcome in the restaurant
- Ensure hot food is hot and cold food is cold
- Adhere to timing standards for products and services
- Look for ways to consolidate service and increase table turns
Skills
- Multitasking
- Time Management
- Leadership Skills
- Strong Communication Skills
- Social Skills
- Bilingual
Personal Information
Hobbies: Gym, Music, Traveling, Makeup
Timeline
Supervisor
Coffee Bean & Tea Leaf
07.2024 - Current
Cashier Team Lead
Disneyland
04.2022 - 09.2023
Server
Buffalo Wild Wings
12.2018 - 03.2020
HOST
Kabuki Japanese Restaurant
11.2017 - 10.2019
Server
NORMS Restaurant
05.2015 - 10.2018