Juana Morales
Chicago,IL
Summary
A versatile and skilled professional with experience in handling financial transactions, providing customer service, operating equipment, and coordinating logistics. Detail-oriented and reliable, with a proven ability to adapt to various roles and responsibilities while maintaining accuracy and efficiency. Dedicated to providing excellent service and ensuring smooth operations in any environment.
Overview
16
16
years of professional experience
Work History
Dispatcher & Scale Operator
JLW Tucking LLC - Whole Earth Compost
11.2025 - 05.2026
- Responsible for planning, scheduling, and tracking the movement of trucks to picking up and delivering cargo.
- Communication, problem-solving, and organizational skills. Talk clearly with drivers, customers and other team members.
- Problem-solving skills help them handle unexpected issues like traffic or vehicle breakdowns.
- Help them keep track of schedules, routes, and important info. Often using things like GPS tracking, dispatch software (Google docs, Excel Sheets). Multitasking, especially when things get hectic. Knowing my way around different software and technologies.
- Last but not least, being able to stay calm and make quick decisions under pressure is super important.
- Weighing materials accurately.
- Recording data precisely.
- Ensuring compliance with safety regulations.
- Operating and maintaining scales.
- Focusing on quality control.
- Managing inventory.
Associate Banker
BMO Bank
Hammond, IN
04.2017 - 11.2025
- Handling multiple and large transactions Thru Touch Point Teller Software: Cash Checks, Deposits, Withdrawals, Cash Advances, Transfers, Check Orders, Payments, Issuing Cashier’s checks, Money Orders and Gift Cards. Dealing with safe deposit boxes.
- Handling service request thru Touch Point Sales and Services: Wire Transfers (Domestic and Internal) for personal and business. Making stop payments, filing disputes, setting up online banking, opening checking accts, savings accts and credit card applications.
- Ordering and Selling foreign currency.
- Ordering and Selling USA Currency for the Bank.
- Processing and Submitting any or suspected counterfeit money to the U.S Dollar Secret Services Website.
- Using Outlook for emails and Microsoft teams for meetings.
- Ordering office supplies.
- Being in compliance with Bank procedures and Monthly/Quarterly Audits.
- Ability to provide and adhere authentic accurate information.
- Up to date with ALL Directives and Procedures for Tellers duties.
- Up to date and following ALL Government rules and regulations.
- Balancing Drawer’s and Vault.
- Process GARDA, USPS, and UPS Bags.
- Acknowledge every customer with a Warmly Greeting.
- Follow all Bank Opening and Closing procedures.
- Product knowledge, meeting and exceeding sales and revenue goals thru Salesforce.
- Answering phone calls, Making block calls and doing Mail outs for Banking opportunities. Getting Customers and Non Customers Bank at Work, CD's, Money Markets, Mortgage Reviews
- Uploading all Files into the Network (paperless branch)
- Setting up bank at work events.
- Trained Programs: TPT - Touch Point Teller, TPSS - Touch Point Sales & Services, Sales force, Garda, U.S Secret Services, Microsoft Word, Microsoft Outlook, Microsoft Teams, Microsoft Powerpoint and Microsoft Excel.
Truck Dispatcher & Scale Operator
Adelman’s Resource Solutions
Chicago, IL
04.2013 - 04.2017
- Operated main scale, dispatched Semi trailers and followed up with 3rd party Freight to make sure they arrived accordingly. Maintained record of P.O pricing/quantity, making sure what was arrange was fulfilled by months end. Set up weekly carrier schedules and weekly P.O’s
Sales Associate
Adelman’s Truck & Equipment
Chicago, IL
04.2013 - 04.2017
- Kept up to date with company’s QuickBooks file, A/R Reports, bank accounts and billing. Managed vehicles won through different auctions, making sure the awarded vehicles where up to par with the owners correct bid, model. Maintained paper work of transactions done daily. Wrote up sales and invoices.
Cashier
Pete's Fresh Market
Chicago, IL
09.2010 - 04.2013
- Responsible for a variety of tasks including, cashier, customer service, cleaning, and training new employees in these areas. Operational knowledge of merchandising and store operations. Ability to communicate effectively with customers, peers and management. Keeping the front of the store nice and clean. Making sure all overstock was put back in its original place, any cold stuff having to be put back right away. Maintaining the registers and lines clean by sweeping, mopping and polishing with efficient timing.
Education
High School Diploma -
Carver Military Academy
Chicago, IL06.2011
Skills
- Works quickly with attention to detail
- Adhere to and provide clear and precise instructions
- Strong customer service skills, sales, financial analysis, compliance, banking regulations
- Microsoft Office applications, Word, Excel
- Cash handling, PCO Systems & Inventory Management
- Google Drive Tools
- QuickBooks Software
- Quick to learn, and able to adapt to change
- Good coordination, Problem-solving, record keeping, time management
- Quality control, Data entry, safety procedures, equipment maintenance and inventory management
Timeline
Dispatcher & Scale Operator
JLW Tucking LLC - Whole Earth Compost
11.2025 - 05.2026
Associate Banker
BMO Bank
04.2017 - 11.2025
Truck Dispatcher & Scale Operator
Adelman’s Resource Solutions
04.2013 - 04.2017
Sales Associate
Adelman’s Truck & Equipment
04.2013 - 04.2017
Cashier
Pete's Fresh Market
09.2010 - 04.2013
High School Diploma -
Carver Military Academy