KAREN FANJOY
28 Greenbush Road Corinna,Maine
Summary
Dedicated veterinary assistant with extensive experience supporting veterinarians and collaborating with technicians to ensure optimal clinic operations. Strong background in animal care procedures, coupled with a commitment to maintaining a clean and organized environment, enhances overall efficiency of veterinary services. Proven ability to manage administrative tasks effectively while fostering clear communication within the team, contributing to a cohesive and productive workplace. Eager to leverage skills and passion for animal welfare in a dynamic veterinary setting.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Dispatcher, Scale Operator
North Star Waste & Recycling
Brewer, ME
08.2024 - 12.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Directed dispatching, routing, and tracking of 8 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Scheduled and organized delivery routes.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Ensured accurate record-keeping for inventory management purposes through diligent data entry.
- Increased accuracy in billing procedures through meticulous verification of purchase orders and customer information.
Restaurant Owner
Family House of Pizza
08.2022 - 06.2024
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials. Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Veterinary Receptionist/Veterinary Assistant
Brewer Veterinary Clinic
04.2012 - 08.2022
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care. Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within our clinic.
- Demonstrated commitment to ongoing professional development by attending relevant training sessions and seminars, staying current on industry best practice.
- Completed patient referrals to other medical specialists.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
Veterinary Receptionist/Veterinary Assistant
Broadway Veterinary Clinic
07.2000 - 04.2012
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office bookkeeping with insurance billing and patient payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
- Printed prescription requests and queries in compliance with practice protocol.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated special events such as vaccination clinics or educational seminars, promoting community engagement with the veterinary practice.
- Demonstrated commitment to ongoing professional development by attending relevant training sessions and seminars, staying current on industry best practices.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Cultivated strong relationships with local pet-related businesses to enhance referral networks for the clinic.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Advanced Sports Medicine - Advanced Sports Medicine, Business Management
University of Maine
Orono, MESkills
- Teamwork and Collaboration
- Prioritization
- Empathetic support
- Billing and Invoicing
- Veterinary terminology
- Animal handling
- Cleaning and sanitizing
- Medication administration
- Animal nutrition
- Lab operations
- Post operative care
- Animal restraint
- Reception support
- Multitasking Abilities
- Compassionate care
- Preventive care
Certification
Having completed multiple AAFCO trainings for canine and feline nutrition, attended various pet care seminars about preventative treatments and discussions with fellow veterinary professionals, I feel that I have a good base of knowledge to bring with me to a veterinary practice. Having said that, I am always fascinated at the ever changing veterinary advancements and am incredibly eager to continue my education.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dispatcher, Scale Operator
North Star Waste & Recycling
08.2024 - 12.2025
Restaurant Owner
Family House of Pizza
08.2022 - 06.2024
Veterinary Receptionist/Veterinary Assistant
Brewer Veterinary Clinic
04.2012 - 08.2022
Veterinary Receptionist/Veterinary Assistant
Broadway Veterinary Clinic
07.2000 - 04.2012
Advanced Sports Medicine - Advanced Sports Medicine, Business Management
University of Maine