KAREN FANJOY
Corinna,Maine
Overview
24
24
years of professional experience
Work History
Restaurant Owner
Family House of Pizza
Newport, Maine
08.2022 - 06.2024
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Veterinary Receptionist
Brewer Veterinary Clinic
Brewer, Maine
04.2012 - 08.2022
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within our clinic.
- Demonstrated commitment to ongoing professional development by attending relevant training sessions and seminars, staying current on industry best practice.
- Completed patient referrals to other medical specialists.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed office bookkeeping with insurance billing and patient payments.
Veterinary Receptionist/Office Manager's Assistant
Broadway Veterinary Clinic
Bangor, Maine
07.2000 - 04.2012
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office bookkeeping with insurance billing and patient payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
- Printed prescription requests and queries in compliance with practice protocol.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated special events such as vaccination clinics or educational seminars, promoting community engagement with the veterinary practice.
- Demonstrated commitment to ongoing professional development by attending relevant training sessions and seminars, staying current on industry best practices.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Cultivated strong relationships with local pet-related businesses to enhance referral networks for the clinic.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
Timeline
Restaurant Owner
Family House of Pizza
08.2022 - 06.2024
Veterinary Receptionist
Brewer Veterinary Clinic
04.2012 - 08.2022
Veterinary Receptionist/Office Manager's Assistant
Broadway Veterinary Clinic
07.2000 - 04.2012