Assistant Branch Manager
Chase Bank
2016 - 2022
- Supervised and coached Associate Bankers to ensure accurate transaction processing, exceptional customer service, and effective referral generation to platform Bankers
- Scheduled operations staff based on customer traffic patterns and branch hours; supported frontline operations during peak volume periods
- Collaborated with the Branch Manager to drive improvements in branch performance, including sales, service metrics, and operational efficiency
- Communicated branch performance updates and strategic priorities to the team in partnership with the Branch Manager, fostering alignment and accountability
- Supported recruitment, hiring, and onboarding for all branch roles to maintain optimal staffing and service levels
- Assisted with account openings and provided customer support during high-traffic periods to ensure seamless service delivery
- Oversaw branch operations and staff performance in the Branch Manager’s absence, maintaining business continuity and service standards
