Juana Porras
Winona,MN
Summary
Dynamic and dedicated professional with extensive experience at Mango's Mexican and American Grill. Proven ability to enhance customer satisfaction through exceptional service and effective multitasking. Skilled in cash handling and complaint resolution, consistently maintaining a clean and organized environment while fostering teamwork to improve efficiency during peak hours.
Overview
14
14
years of professional experience
Work History
Waitress
Mango's Mexican and American Grill
02.2015 - Current
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Busser
Mango's Mexican and American Grill
06.2011 - 02.2015
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Education
Medical Lab Technician - Medical Laboratory Science
Southeast Technical College
Winona, MN05.2021
High School Diploma -
Winona Senior High School
Winona, MN06.2015
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Attention to detail
- Cleanliness
- Cash handling
- Decision-making
- Safe food handling
- Handling complaints
- Menu recommendations
- Food running
- Memory retention
- Order accuracy
- Complaint resolution
- Active listening
- Menu memorization
- Time management
- Table bussing
- Allergy awareness
- Beverage preparation
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Mango's Mexican and American Grill
02.2015 - Current
Busser
Mango's Mexican and American Grill
06.2011 - 02.2015
Medical Lab Technician - Medical Laboratory Science
Southeast Technical College
High School Diploma -
Winona Senior High School
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