Juana Rivera
Sartell,MN
Summary
Administrative professional with 6+ years of healthcare and assisted living experience supporting office operations, billing, payroll, documentation, revenue cycling and regulatory compliance. Proven ability to manage confidential records, coordinate communication, and maintain organized systems in fast-paced healthcare environments.
Overview
11
11
years of professional experience
Work History
Lead Patient Access Representative
CentraCare Health - St. Cloud Hospital
Sartell, MN
03.2026 - Current
- Facilitated patient registration processes for access team.
- Lead of approximately 16 employees
- Executed comprehensive audits of patient access data to ensure accuracy and integrity in billing processes.
- Executed established workflows to ensure operational efficiency.
- Ensured strict adherence to confidentiality protocols and standards.
- Strong organizational skills and attention to detail
- Oversaw patient registration processes to guarantee precise data collection and adherence to healthcare regulations.
Business Office Manager | Team Lead | Home Health Aide
Sterling Park Assisted Living
Waite Park, MN
04.2023 - 06.2025
- Oversaw 20 employees.
- Facilitated accurate care and billing for 65 residents on average
- Managed resident records and medical chart filing systems to ensure adherence to regulatory standards and maintain data integrity.
- Streamlined billing processes to enhance accuracy and reduce discrepancies.
- Facilitated accounts receivable and payable functions by managing insurance claims billing documentation.
- Coordinated effective scheduling and communication to enhance collaboration between residents, families, and healthcare personnel.
- Developed and implemented comprehensive employee onboarding programs to enhance retention and engagement.
- Monitored and maintained accurate census records.
- Managed payroll operations, ensuring timely and compliant employee compensation.
- Oversaw month-end activities and maintained oversight of revenue cycles for effective financial reporting.
- Facilitated daily office operations through efficient correspondence management, data entry, phone communication, and supply ordering.
- Secured two promotions as a result of demonstrated reliability in performance and effective leadership skills.
- Honored as Employee of the Year for consistently exceeding expectations and fostering a positive work environment.
Interim Community Manager
Landings of Sauk Rapids
Sauk Rapids, MN
11.2019 - 10.2021
- Ensured meticulous maintenance of organized office records and files to uphold compliance standards and accuracy.
- Created and executed initiatives aimed at enhancing resident relationships and community involvement.
- Facilitated training sessions for new team members to enhance community outreach and engagement effectiveness.
- Advocated for initiatives to enhance census participation.
- Managed payroll processing and invoice tracking while monitoring budget adherence to enhance operational efficiency.
- Facilitated professional communication with residents, families, and staff while upholding strict confidentiality standards.
- Provided comprehensive clerical support and data entry services to enhance interdepartmental communication.
- Facilitated operational continuity during staffing transitions, ensuring seamless administrative processes.
- Managed COVID-19 response initiatives to ensure public health and safety.
Personal Care Assistant
Prairie Senior Cottages
Alexandria, MN
01.2019 - 06.2019
- Facilitated patient care for 6 residents
- Coordinated support for residents in daily living activities to enhance quality of life.
- Assisted with daily living activities, including grooming, bathing, and meal preparation.
- Enabled effective communication between families and healthcare professionals to improve care outcomes.
- Enforced facility policies and safety protocols to uphold regulatory compliance.
- Monitored resident health conditions, reporting changes to nurses efficiently.
- Implemented safety measures to ensure a secure and supportive environment for all residents.
- Maintained comprehensive records of resident care plans and progress notes to support collaborative healthcare delivery.
Direct Support Provider
Prairie Community Services
Alexandria, MN
04.2018 - 11.2018
- Cared for 4 residents in a group home setting
- Facilitated daily living activities, promoting independence and personal growth for individuals with disabilities.
- Monitored behavioral patterns, implementing strategies to enhance positive interactions and reduce conflicts.
- Communicated with families and team members to support coordinated care
- Followed organizational policies and safety procedures to ensure compliance
Resident Assistant
Diamond Willow Assisted Living
Alexandria, MN
12.2015 - 02.2018
- Facilitated care for 13 residents
- Supported residents with daily care and mobility assistance.
- Assisted in daily living activities, ensuring comfort and safety for residents.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate documentation and medication records
- Communicated with nursing staff and families to ensure continuity of care
- Maintained accurate patient records and documentation, enhancing care continuity.
- Implemented infection control protocols, contributing to improved patient outcomes.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
High School Diploma -
Minnesota Department of Education
Saint Cloud, MN03-2025
Skills
- Knowledge of HIPAA standards
- Insurance verification proficiency
- Effective problem resolution
- Understanding of assisted living practices
- Experienced with Point Click Care software
- Compassionate engagement
Accomplishments
- 2024 Employee of the Year
Languages
Spanish - Fluent
American Sign Language - Expert
Timeline
Lead Patient Access Representative
CentraCare Health - St. Cloud Hospital
03.2026 - Current
Business Office Manager | Team Lead | Home Health Aide
Sterling Park Assisted Living
04.2023 - 06.2025
Interim Community Manager
Landings of Sauk Rapids
11.2019 - 10.2021
Personal Care Assistant
Prairie Senior Cottages
01.2019 - 06.2019
Direct Support Provider
Prairie Community Services
04.2018 - 11.2018
Resident Assistant
Diamond Willow Assisted Living
12.2015 - 02.2018
High School Diploma -
Minnesota Department of Education
Additional Information
Authorized to work in the US for any employer