Juana Rodriguez
Middletown,New York
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
4
4
years of professional experience
Work History
Sales Associate
Polo Ralph Lauren Factory Store
Central Valley, New York
06.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Helped customers find specific products, answered questions and offered product advice.
Coordinator
AMSCAN
Chester, NEW YORK
06.2022 - Current
- Furnished team members with supplies and resources to complete tasks
- Handled administrative tasks for team members, helping projects run smoothly
- Managed tasks across team to deliver projects on time and under budget
- Prioritized projects, effectively meeting critical deadlines
- Used computer software and systems to enter data and review and draft documents
- Collaborated with other departments to ensure customer orders met deadlines.
Cashier
LOWE'S
Chester, NEW YORK
11.2022 - 02.2023
- Built and maintained positive working relationships with co-workers
- Delivered exceptional customer service at all points of contact
- Resolved and de-escalated issues to address customer concerns
- Recognized and responded to security risks and theft
- Processed customer orders and ensured the accuracy of their purchases.
Cashier
WINGSTOP
Middletown, NEW YORK
09.2021 - 02.2022
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Bagged or boxed merchandise and prepared packages for shipment
- Helped customers locate merchandise
- Provided product information and resolved concerns to assist customers
- Processed cash, check, and credit cards for customer purchases
- Provided efficient and courteous service to customers.
Cashier Team Leader
Cash for cans
Chester, New York
05.2020 - 06.2021
- Provided training and guidance to new cashiers on operational processes.
- Maintained accurate records of daily transactions, deposits, and account balances.
- Monitored cashier performance to ensure compliance with company policies and procedures.
- Developed strategies for improving customer service standards and increasing sales volume.
- Supervised staff in the handling of customer inquiries and complaints.
- Performed weekly inventory audits to ensure accuracy of stock levels.
Education
Criminal Justice
Orange County Community College
Middletown, NY05-2024
High School Diploma -
Bronxwood Preparatory Academy
06.2021
Skills
- Inventory Control Processes
- Customer Service
- Supplier Sourcing
- Staff Management
- Maintaining Clean Work Areas
- Cash Control
- Coordinating with Supervisors
- Customer Interaction
- Exceptional Customer Service
- Customer Assistance
Personal Information
Title: Coordinator's Assistant
Languages
- Spanish
- Bilingual
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate
Polo Ralph Lauren Factory Store
06.2023 - Current
Cashier
LOWE'S
11.2022 - 02.2023
Coordinator
AMSCAN
06.2022 - Current
Cashier
WINGSTOP
09.2021 - 02.2022
Cashier Team Leader
Cash for cans
05.2020 - 06.2021
Criminal Justice
Orange County Community College
High School Diploma -
Bronxwood Preparatory Academy