Detailed Member Service Associate known for having great organizational skills. Gifted at working with all types of members. Looking for a new role where hard work and dedication will be highly valued.
Overview
16
16
years of professional experience
Work History
MSR Lead
PCFCU
Klamath Falls, OR
10/17/17 - Current
Provided expert member service and support to members, including solving issues with online banking.
Maintained accurate records of customer interactions and transactions.
Assisted in implementation of member service policies and procedures.
Trained new member service representatives on credit union policies and procedures.
Handled escalated member complaints with professionalism and empathy.
Identified opportunities for process improvement initiatives that enhance efficiency and improve overall member experience.
Performed additional tasks as assigned by branch manager.
Shared knowledge with team to foster growth and collaboration.
CSS
Wafed
Klamath Falls, OR
04.2008 - 10.2017
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.