Juana Ruiz
Klamath Falls,OR
Summary
Detailed Member Service Associate known for having great organizational skills. Gifted at working with all types of members. Looking for a new role where hard work and dedication will be highly valued.
Overview
16
16
years of professional experience
Work History
MSR Lead
PCFCU
Klamath Falls, OR
10/17/17 - Current
- Provided expert member service and support to members, including solving issues with online banking.
- Maintained accurate records of customer interactions and transactions.
- Assisted in implementation of member service policies and procedures.
- Trained new member service representatives on credit union policies and procedures.
- Handled escalated member complaints with professionalism and empathy.
- Identified opportunities for process improvement initiatives that enhance efficiency and improve overall member experience.
- Performed additional tasks as assigned by branch manager.
- Shared knowledge with team to foster growth and collaboration.
CSS
Wafed
Klamath Falls, OR
04.2008 - 10.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Klamath Adult Learning Center
Klamath Falls, ORSkills
- Member service excellence
- Complaint Handling
- Translation and Interpretation
- Adaptability
- Organizational Skills
- Product and service knowledge
- Team Collaboration
- Effective Communication
- Task Prioritization
- Understanding Member Needs
- Time management abilities
Timeline
CSS
Wafed
04.2008 - 10.2017
MSR Lead
PCFCU
10/17/17 - Current
Klamath Adult Learning Center