Juana Tercero Bautista
Whitepath Fab Tech
Ellijay,GA
3
Languages
10
years of professional experience
Dedicated bilingual individual. Skilled with customer service representative and retail service. Ability to adapt in any fast-paced environment.
Work History
Customer Service Representative
11 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Coordinated with cross-functional teams to address complex customer issues efficiently.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handled orders while using SAP, Excel, and Bpcs
Assembly Line Production Worker
2 Years 4 Months- Operated machinery to assemble components efficiently and accurately.
- Collaborated with team members to streamline assembly processes and improve workflow.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
Retail Sales Associate
1 Year- Streamlined checkout process, enhancing efficiency and reducing wait times for customers.
- Developed merchandise displays to maximize visual appeal and drive impulse purchases.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Customer Service Representative
2 Months- Addressed customer inquiries to promote satisfaction and create a positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved customer inquiries efficiently through phone, email, and chat support.
Cashier
4 Years 1 Month- Maintained accurate cash drawer and resolved discrepancies promptly.
- Provided excellent customer service, addressing inquiries and complaints effectively.
- Assisted in training new cashiers on operational procedures and customer interactions.
- Ensured cleanliness and organization of checkout area for optimal customer experience.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Associate of Science - Criminal Justice
- cum laude graduate
- Dean's List [Fall 2025 and Spring 2026]
- Honor Roll [Fall 2025 and Spring 2026]
- [3.7] GPA
High School Diploma
- Extracurricular Activities: [Soccer and Cross Country]
- [FFCLA] Member
Skills
Customer service
Payment processing
Data entry
Data management
Problem solving
Computer proficiency
Problem solving
Transaction management
Client relations
Bilingual
Document management
Order management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Customer Service Representative
Whitepath Fab Tech
11.2024 - 10.2025Read More
Assembly Line Production Worker
Whitepath Fab Tech
06.2023 - 10.2025Read More
Retail Sales Associate
TJX Companies
07.2022 - 07.2023Read More
Customer Service Representative
State Farm
03.2022 - 05.2022Read More
Cashier
Papa's Pizza To Go
08.2015 - 09.2019Read More
Dalton State College
Associate of Science from Criminal Justice
Read More
Gilmer High School
High School Diploma
Read More