Juan Bernardo montano
Oakland,CA
Summary
Dedicated Field Service Technician with a strong focus on troubleshooting, installation, and maintenance. Committed to enhancing customer satisfaction through prompt service and effective problem-solving.
Overview
19
19
years of professional experience
Work History
Field Service Technician
Herc Rentals
Oakland, CA
03.2015 - Current
- Diagnosed and repaired equipment malfunctions to ensure optimal functionality.
- Conducted routine maintenance on rental equipment, enhancing reliability and safety standards.
- Collaborated with customers to assess service needs and provide timely solutions.
- Trained junior technicians on best practices for equipment servicing and safety protocols.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
Operations Manager
Express Metals Recycling
San Fernando, CA
01.2013 - 03.2015
- Streamlined recycling processes to enhance operational efficiency and reduce turnaround time.
- Led cross-functional teams to implement waste management strategies and improve resource recovery rates.
- Developed training programs for staff, focusing on safety compliance and equipment operation best practices.
- Coordinated logistics for material collection, optimizing routes to minimize transportation costs.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Team Leader Manager
E&F Demolition
Oakland, CA
09.2012 - 01.2013
- Oversaw project timelines, ensuring adherence to safety standards and regulations.
- Coordinated team schedules and resources for efficient demolition operations.
- Implemented process improvements, enhancing workflow efficiency and reducing downtime.
- Trained and mentored junior staff on best practices in demolition techniques.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Machinery Operator
Schnitzer Steel
Oakland, CA
02.2007 - 02.2012
- Operated heavy machinery, ensuring adherence to safety protocols and operational guidelines.
- Monitored equipment performance, conducting routine maintenance to minimize downtime and optimize efficiency.
- Collaborated with team members to streamline workflows and enhance overall production output.
- Worked flexible hours across night, weekend, and holiday shifts.
- Fabricated metal components according to engineering specifications and technical drawings.
- Operated various welding equipment, ensuring adherence to safety protocols and standards.
- Welded various connections with high-quality final results.
Education
Mechanics - Diesel Mechanics Program
Alameda College
Alameda, CA05-2010
Carpenrty - Carpentry
Tresure Island Job Corps
San Francisco, CA08-2007
High School Diploma -
Fremont High School
Oakland, CA08-2005
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer training
- Installation and maintenance
- Hardware and software installation
- Electrical troubleshooting
- Service quality
- Fault diagnosis
- Diagnostic testing
- Customer service orientation
- Effective customer service
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Cummins by introducing knowledge in training
- Supervised team of 10 staff members.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Field Service Technician
Herc Rentals
03.2015 - Current
Operations Manager
Express Metals Recycling
01.2013 - 03.2015
Team Leader Manager
E&F Demolition
09.2012 - 01.2013
Machinery Operator
Schnitzer Steel
02.2007 - 02.2012
Mechanics - Diesel Mechanics Program
Alameda College
Carpenrty - Carpentry
Tresure Island Job Corps
High School Diploma -
Fremont High School