Hi, I’m
Juan Camilo Avila
Wellington,United States
Summary
Dynamic and attentive personal banker with background in sales experienced in customer service with problem-solving, critical thinking and time management skills. Driven to educate clients and devoted to give a positive experience. Highly-motivated with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
years of professional experience
Work History
Walgreens Pharmacy
Pharmacy Technician
08.2022 - Current
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Sitel
Bilingual Customer Service Representative
10.2018 - 07.2022
Job overview
- Handle a large volume of customers from different states with a positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Accepted payments and updated accounts with latest information.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
Education
Liceo MontanaBogota, Colombia
High School Diploma
11.2017
Skills
Self-Motivated
Problem-solving skills
Workflow Optimization
Relationship Building
Positive Attitude
Interpersonal Skills
Fast Learner
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Pharmacy Technician
Walgreens Pharmacy
08.2022 - Current
Bilingual Customer Service Representative
Sitel
10.2018 - 07.2022
Liceo Montana
High School Diploma
Similar Profiles
Shani PoundsShani Pounds
Senior Certified Pharmacy Technician at Walgreens Pharmacy/ Walgreens Specialty PharmacySenior Certified Pharmacy Technician at Walgreens Pharmacy/ Walgreens Specialty Pharmacy
Grace OsterhoudtGrace Osterhoudt
Pharmacy Technician at Walgreens PharmacyPharmacy Technician at Walgreens Pharmacy
Sashank RamaswamySashank Ramaswamy
Pharmacy Technician at Walgreens PharmacyPharmacy Technician at Walgreens Pharmacy
Stephanie GerberStephanie Gerber
RXOM at Walgreens PharmacyRXOM at Walgreens Pharmacy
Alyssa MercklingAlyssa Merckling
Ultrasound Student at Cleveland Clinic Weston (Echo)Ultrasound Student at Cleveland Clinic Weston (Echo)