Results-oriented banking professional experienced in branch operations and relationship building. Skilled in streamlining processes and ensuring customer satisfaction, contributing to improved service efficiency and compliance with banking regulations.
Overview
11
11
years of professional experience
Work History
Personal Banker
Power Financial Credit Union
Miami, FL
09.2021 - Current
Manage customer relationships to enhance satisfaction and retention.
Implemented streamlined processes to improve service efficiency.
Assisted clients with account inquiries and transaction processing.
Analyzed customer data to identify opportunities for cross-selling products.
NMLSCertified
Public notary
Fully Bilingual Spanish and English , basic Portuguese
Experience on car, mortgage and personal loans lending
Processed loan applications and monitored progress from start to finish.
Assistant Manager
Amscot Financial
Miami, FL
03.2015 - 08.2021
Managed daily branch operations, ensuring compliance with regulatory standards and company policies.
Implemented inventory management systems to optimize cash handling procedures.
Coordinated team schedules, aligning resources with peak customer service demands.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Improved customer satisfaction by addressing and resolving complaints promptly.