Summary
Overview
Work History
Education
Skills
projects
Timeline
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Juan Carlos Delgado Hernandez

Fort Drum,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Network Communication Specialist

US Army
04.2021 - Current
  • Performed network management functions in support of maintaining, troubleshooting, and reengineering of associated network assets in support of operational requirements
  • Experience in leading multiple teams to support up to 50+ users with IP services in remote areas.

Desktop Support Engineer

UIS Tech Partners
10.2019 - 02.2021
  • Installing, maintaining, and troubleshooting client computer systems, network servers and applications
  • Experience using Active Directory and Cloud Computing set up
  • Device Management – managing hundreds of Chromebooks along with users using Google Admin Console
  • Led application training for new users for G-Suit and created documentation to assist other engineers in troubleshooting common issues
  • Dedicated and enthusiastic problem solver when it comes to information technology.

ITS Residential Network Technician

INFORMATION TECHNOLOGY SERVICES
09.2018 - 07.2019
  • Resolved day-to-day computer issues along with troubleshooting networks and provided a high satisfactory level of support to the residents of UCSC
  • Hands-on technical support and network troubleshooting for student-owned devices
  • Experience in handling sensitive client information
  • Maintaining and updating work machines and running virtual machine environments
  • Working with queue-based ticketing system (IT Request/ServiceNow) to communicate with clients and other IT departments throughout campus.

Education

B.S. in Technology and Information Management -

University of California, Santa Cruz

Skills

  • Leadership
  • Communication
  • Logical Problem Solving
  • Cybersecurity
  • Computer Networks
  • Coding
  • Attention to Detail
  • Self-Directed
  • Organization and Time Management
  • Troubleshooting

projects

Personal Projects, 2022 

Present, Learning python to create simple games, flashcards and web scraping programs for personal use. 


Class Projects, 2017 - 2018

Product development to reinvent a drone delivery service system (Management of Technology I) and a second project where we develop a supply chain proposal for our drone delivery service (Management of Technology II). 


UCSC Dining, 2017 - 2018

Helped develop new Student Supervisor shifts by using my project management skills, these skills include designing a plan of action, identifying the needs, collecting data and using that in my decision analysis to write a final proposal.

Timeline

Network Communication Specialist

US Army
04.2021 - Current

Desktop Support Engineer

UIS Tech Partners
10.2019 - 02.2021

ITS Residential Network Technician

INFORMATION TECHNOLOGY SERVICES
09.2018 - 07.2019

B.S. in Technology and Information Management -

University of California, Santa Cruz

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Juan Carlos Delgado Hernandez