Summary
Overview
Work History
Education
Skills
Timeline
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Juan Carlos Escobar López

Laguna Hills,CA

Summary

Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings.

Overview

9
9
years of professional experience

Work History

Cashier

Chevron
Laguna Hills, CA
01.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.

Television Host

Englobate TV
La Paz, Bolivia
02.2019 - 06.2021
  • Greeted guests and interviewed them on-air.
  • Conducted research to develop show topics and guest lists.
  • Edited video footage of interviews and segments for broadcast.
  • Organized promotional events and media tours to promote the show.
  • Created social media campaigns to increase viewership ratings.
  • Managed communication with producers, directors, writers, editors.
  • Attended conferences and seminars related to television broadcasting.
  • Interviewed celebrities, athletes, politicians, business leaders., on-air or off-air.
  • Revised work to meet editorial approval or fit time or space requirements.

Multimedia Journalist

Televisión Universitaria
La Paz, Bolivia
08.2015 - 12.2018
  • Edited video footage into a cohesive narrative.
  • Conducted interviews with sources to obtain information for stories.
  • Collaborated with producers, photographers, editors, and other journalists on multimedia projects.
  • Operated cameras and audio equipment during shoots.
  • Developed story ideas and wrote scripts for videos.
  • Gathered and researched news stories for multimedia projects.
  • Created graphics, animations, and interactive elements for multimedia projects.
  • Uploaded finished videos to the organization's website or other platforms.
  • Produced digital content such as podcasts and webcasts.
  • Promoted multimedia content through social media channels.
  • Attended press conferences and conducted live reporting from the field.
  • Consulted with clients regarding their needs for multimedia projects.

Education

High School Diploma -

Saint Germain
La Paz Bolivia
12-2011

Bachelor of Arts - Journalism

Loyola University
La Paz Bolivia

Skills

  • Payment Processing
  • Drawer balancing
  • Customer Service
  • POS Systems
  • Cash Register Operation
  • Product Recommendations
  • Customer Assistance
  • Cash Handling
  • Ordering and stocking
  • Communication
  • Tool Maintenance
  • Relationship Management
  • Clean Driving Record
  • Documentation skills
  • GPS Navigation
  • Working Independently
  • Coordinating efficient routes
  • Attention to Detail
  • Delivery and pickup
  • Document Management
  • Google messaging tools
  • Spanish and English
  • Punctually
  • Responsible
  • I know how to work in a team
  • Problem-Solving

Timeline

Cashier

Chevron
01.2023 - Current

Television Host

Englobate TV
02.2019 - 06.2021

Multimedia Journalist

Televisión Universitaria
08.2015 - 12.2018

High School Diploma -

Saint Germain

Bachelor of Arts - Journalism

Loyola University

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Juan Carlos Escobar López