JUAN CARLOS FLORES
Perris,CA
Summary
Human Resources Professional: seeking an opportunity within your organization and bringing experience in payroll, employee relations, safety training, recruiting, and boosting employee morale.
Overview
13
13
years of professional experience
Work History
Senior Human Resources Manager
El Pollo Loco
Costa Mesa, CA
07.2024 - Current
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Managed complex HR projects, leading to increased organizational effectiveness and collaboration.
- Facilitated open forums between employees and management to foster trust-building dialogue and promote transparency.
- Developed promotional paths and succession plans.
- Mentored junior HR professionals on best practices within the field, contributing to their professional development journey as future leaders in the industry.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Evaluated HR policies and procedures regularly, making recommendations for continuous improvement opportunities.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
Human Resources Business Partner
Cardenas Markets
Ontario, CA
11.2021 - 06.2024
- Established solid connections with Corporate Leaders, Distribution Center Leaders, District Directors, and Store Directors to boost engagement.
- Guided leaders in addressing performance management challenges.
- Resolved employee relations issues through effective investigations.
- Created HR strategic presence within the organization.
- Enhanced team culture through strategic partnerships with store leadership.
- Conducted field visits to identify retention improvement opportunities.
- Streamline collaboration between operations staff and various support center departments, including payroll, risk management benefits, and legal.
- Supported 133 Distribution Center Team Members and 633 Store Level Team Members.
- Guided managers in implementing proactive employee relations strategies to resolve workplace conflicts.
- Addressed sensitive workplace issues to support a collaborative environment.
- Identified training needs to drive continual improvements within the organization.
- Adhered to legal standards in HR operations, mitigating risks of legal actions.
- Ensured confidentiality of observed information in professional tasks.
- Addressed staffing shortages and managed conflict resolution effectively.
- Led diversity and inclusion initiatives, fostering an inclusive organizational culture.
- Worked with diverse teams to create comprehensive solutions for business issues.
- Collaborated with legal department to address harassment, discrimination, and employee grievances.
- Worked alongside leadership to review and refine policies.
Corporate Human Resources Manager
Northgate Markets
Anaheim, CA
06.2020 - 11.2021
- Directed generalist duties under the guidance of the Chief HR Officer.
- Provided guidance to corporate leaders on employee relations matters.
- Conducted thorough investigations into employee relations concerns.
- Supported leaders in navigating associate development.
- Acted as primary contact for HR-related inquiries from field and corporate employees.
- Collaborated with Payroll/Project team to enhance efficiency of UltiPro Software initiatives.
- Processed weekly payroll changes efficiently to guarantee accurate payments.
- Collaborated with Talent Acquisition during onboarding to ensure exceptional new hire experience.
- Conducted thorough investigations of Worker's Compensation incidents and illnesses.
- Boosted employee morale through strategic partnership with Store Leaders.
Workforce Management - Scheduling Associate
The Walt Disney Company - Disneyland Resort
Anaheim, CA, USA
07.2012 - 01.2020
- Acted as liaison for approximately 2,000 union cast members to address absenteeism, leave of absences, and scheduling discrepancies.
- Engage area leaders in conversations about daily staffing necessities.
- Ensured confidentiality in processing suspensions and separations.
- Assisted in software implementation and conducted training sessions for team members.
- Delivered exceptional guest service to cast members.
Education
Master Of Science - Human Resources Strategic Management
Bellevue University
Bellevue, NE05.2025
Human Resources Management Certificate -
California State University, Long Beach
12.2017
BA - Sociology
California State University, Dominguez Hills
05.2016
Skills
- Employee Relations and Investigations
- Organizational Change
- Bilingual - Fluent in Spanish
- Pre-Employment and New Hire Onboarding
- HR Systems - ADP Workforce Now
- HR Systems - BrassRing
- HR Systems - SAP
- HR Systems - AS400
- HR Systems - UltiPro Software
- HR Systems - Logile
- Federal and State Labor Law
- Succession planning
- Building morale
- HR policies and procedures
- HR analytics
- Diversity and inclusion
- Exit interviews
- Internal communications
- Onboarding and orientation
- Workforce planning
- Labor relations
- Training and mentoring
Timeline
Senior Human Resources Manager
El Pollo Loco
07.2024 - Current
Human Resources Business Partner
Cardenas Markets
11.2021 - 06.2024
Corporate Human Resources Manager
Northgate Markets
06.2020 - 11.2021
Workforce Management - Scheduling Associate
The Walt Disney Company - Disneyland Resort
07.2012 - 01.2020
Human Resources Management Certificate -
California State University, Long Beach
BA - Sociology
California State University, Dominguez Hills
Master Of Science - Human Resources Strategic Management
Bellevue University