Juan Carlos Friol Dominguez
Miami,FL
Summary
Dedicated and experienced professional with a strong background in the food service industry, capable of assuming leadership roles and making confident decisions. Excellent communication and customer service skills, with the ability to manage multiple tasks effectively in fast-paced environments. Known for a proactive, dynamic, and enthusiastic approach, I excel in team collaboration and thrive in settings where commitment and accountability are valued. With extensive knowledge in the gastronomic industry, I am adaptable and committed to continuous learning and improvement.
Overview
2
2
years of professional experience
Work History
Food Runner
Palace Bar & Restaurant
11.2023 - Current
- Stayed calm and professional during peak hours and busy rushes.
- Managed multiple tasks, prioritizing for maximum productivity.
- Greeted customers and delivered excellent service.
- Worked closely with kitchen staff to ensure accurate orders and minimize errors.
Food Waiter
Desserts by Gio
03.2023 - 11.2023
- Improved customer satisfaction through timely food service and a friendly attitude.
- Worked with kitchen staff to ensure accurate and timely order preparation.
- Maintained a clean and welcoming environment for guests.
Food Waiter
DoubleTree Grand Weddings
01.2023 - 09.2023
- Improved communication between front and back-of-house teams to reduce errors and delays.
- Promoted excellent service with enthusiasm, ensuring a positive customer experience.
Food Runner/Table Busser
Casablanca on The Bay
01.2023 - 08.2023
- Supported servers in meeting guests' needs, ensuring smooth service during busy times.
- Reduced wait times by quickly delivering completed orders to the correct tables.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked efficiently with staff, continuously improving productivity and keeping tables ready.
- Managed side duties, ensuring supplies were stocked for a successful shift.
- Maintained a clean and organized dining area to enhance customer satisfaction.
Electrician
New Wall
08.2022 - 12.2022
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
Education
English Language
Pineiro English And Citizenship Center
Miami05-2023
Commerce
Centro De Capacitacion CIMEX
Havana, Cuba07-2021
Waiter/Gastronomy
Culinaria Rancho Boyeros
Havana, Cuba02-2017
Associate of Arts - Dance Choreographer
Escuela Vocacional De Arte
Havana, Cuba07-2016
Skills
- Customer Support: Skilled in delivering exceptional service and handling inquiries effectively
- Teamwork & Collaboration: Able to work well in team settings, fostering a positive and productive work environment
- Adaptability & Flexibility: Capable of adjusting to new challenges and environments with ease
- Organization & Time Management: Well-organized with the ability to manage multiple priorities and meet deadlines
- Effective Communication: Clear and concise communicator with a focus on customer satisfaction and team efficiency
- Punctuality & Responsibility: Reliable and committed to meeting work obligations on time
- English Proficiency: Able to provide customer support in English, ensuring smooth communication in diverse environments
Timeline
Food Runner
Palace Bar & Restaurant
11.2023 - Current
Food Waiter
Desserts by Gio
03.2023 - 11.2023
Food Waiter
DoubleTree Grand Weddings
01.2023 - 09.2023
Food Runner/Table Busser
Casablanca on The Bay
01.2023 - 08.2023
Electrician
New Wall
08.2022 - 12.2022
English Language
Pineiro English And Citizenship Center
Commerce
Centro De Capacitacion CIMEX
Waiter/Gastronomy
Culinaria Rancho Boyeros
Associate of Arts - Dance Choreographer
Escuela Vocacional De Arte
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