Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Juan Carlos Mendez

Kissimmee,FL

Summary

Dynamic Tow Truck Dispatcher with proven expertise in dispatch operations and route planning at Roadway Assistance LLC. Enhanced response times and customer satisfaction through exceptional service and efficient resource allocation. Skilled in vehicle recovery and adept at managing high-pressure situations, fostering strong client relationships while ensuring safety and compliance.

Overview

12
12
years of professional experience

Work History

Tow Truck Dispatcher

Roadway Assistance LLC
11.2020 - 01.2025
  • Assisted in training new staff members on dispatch procedures, ensuring consistent quality across the team.
  • Provided exceptional service, addressing customer inquiries and handling complaints professionally.
  • Managed daily shift reports for accurate record-keeping of dispatched calls and completed jobs.
  • Improved response times by effectively prioritizing and dispatching tow truck assignments.
  • Updated company records diligently, keeping track of vehicle maintenance schedules and driver certifications.
  • Optimized route planning for faster service delivery while minimizing fuel costs for the company.
  • Maintained a safe work environment by monitoring driver compliance with safety regulations and protocols.
  • Reduced delays by monitoring traffic conditions and providing alternate routes to tow truck operators.
  • Implemented an effective system to manage high call volumes during emergency situations or severe weather events.
  • Increased productivity with efficient scheduling and allocation of resources during peak hours.

Tow Truck Driver

Roadway Assistance LLC
09.2020 - 01.2025
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
  • Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
  • Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.

Salesperson

World Car Center
01.2019 - 09.2020
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Sales Assistant

01.2019 - 09.2020
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Tow Truck Operator

Center State Automotive
10.2015 - 12.2018
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
  • Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.

Tower Technician

Coastal Edge Communications Inc
01.2013 - 10.2015
  • Executed precise antenna alignments using specialized tools to ensure optimal signal strength in targeted coverage areas.
  • Assisted in rigging operations for safe hoisting of heavy equipment on towers during installation projects.
  • Determined required installation methods and assembled proper tools and equipment to complete projects to specifications.
  • Performed tower construction at heights of [Number] feet while maintaining focus on safety.

Tower Climber

Coastal Edge Communications Inc.
01.2013 - 10.2015
  • Performed troubleshooting and repair.
  • Conducted site surveys for new tower installations, providing detailed reports on potential obstacles and recommendations for efficient implementation.
  • Coordinated maintenance and responded to repair calls for assigned sites.
  • Built extensive knowledge working with testers and diagnostic tools.
  • Improved safety standards by conducting regular equipment inspections and maintenance for tower climbing tasks.
  • Performed [Number] installations per week.
  • Lifted equipment into position using cranes, rigging tools and gin poles.

Tower Rescuer

Coastal Edge Communications Inc.
01.2013 - 10.2015
  • Demonstrated commitment to maintaining a safe work environment by adhering to strict safety guidelines and reporting potential hazards or concerns promptly.
  • Supported fellow technicians through mentorship, sharing best practices, and providing feedback on performance during training exercises and actual incidents.
  • Optimized rescue operations with effective communication and coordination among team members.

Education

High School Diploma -

Winter Park High School
Winter Park, FL
05-2007

Skills

  • Dispatch operations
  • Route planning
  • Vehicle recovery
  • Customer service

Accomplishments

  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Timeline

Tow Truck Dispatcher

Roadway Assistance LLC
11.2020 - 01.2025

Tow Truck Driver

Roadway Assistance LLC
09.2020 - 01.2025

Salesperson

World Car Center
01.2019 - 09.2020

Sales Assistant

01.2019 - 09.2020

Tow Truck Operator

Center State Automotive
10.2015 - 12.2018

Tower Technician

Coastal Edge Communications Inc
01.2013 - 10.2015

Tower Climber

Coastal Edge Communications Inc.
01.2013 - 10.2015

Tower Rescuer

Coastal Edge Communications Inc.
01.2013 - 10.2015

High School Diploma -

Winter Park High School

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Juan Carlos Mendez