Martha Ballanes
Riverside,CA
Summary
Adaptable professional with a strong work ethic and effective communication skills. Proven ability to learn quickly and contribute to team success. Experienced in customer service, multitasking, and time management. Committed to delivering positive experiences for every customer.
Overview
12
12
years of professional experience
Work History
Tow Truck Dispatcher
Allied Towing llc
San Bernardino, CA
11.2024 - Current
- Coordinate and dispatch tow trucks to provide timely roadside assistance to customers in need.
- Maintain accurate records of all dispatch calls, ensuring proper documentation and communication.
- Monitor the fleet of tow trucks to track locations, assign jobs, and optimize efficiency.
- Remain in contact with drivers using two-way car radios, cell phones, or computers.
- Maintain accurate records of all service calls, including details of location, vehicle information, and services rendered.
- Communicate with customers to gather necessary information, and provide updates on estimated arrival times.
- Prioritize the urgency of calls and effectively delegate tasks to tow truck drivers based on location and availability.
- Demonstrate exceptional problem-solving skills to navigate unexpected challenges, and ensure smooth operations throughout the day.
Temporary Elections Assistant
County of Riverside Registrar of Voters
Riverside, CA
10.2024 - 11.2024
- Being able to stand and operate ballot counting equipment for extended periods of time (6-8 hours per day), and lift 10 pounds of ballots repeatedly.
- Opening vote-by-mail envelopes, extracting ballots, and/or assisting with the slicing process. This is a fast-paced environment, moving boxes and envelopes, and operating ballot extraction machinery.
- Sorting vote-by-mail envelopes, operating mail sorting equipment. This is a fast-paced environment, requiring regular standing and some lifting.
- Unfolding vote-by-mail ballots, and prepping them for ballot counting.
Smoke Shop Part-Time Sales Associate
M/Smoke Shop
Riverside, CA
05.2024 - Current
- Assisted customers in selecting products and answering any questions about the products we carry.
- Maintained organized displays and ensured product availability.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Tow Truck Dispatcher
Ramos Towing llc
Riverside, CA
09.2022 - 06.2024
- Coordinate and dispatch tow trucks to provide timely roadside assistance to customers in need.
- Maintain accurate records of all dispatch calls, ensuring proper documentation and communication.
- Monitor the fleet of tow trucks to track locations, assign jobs, and optimize efficiency.
- Remain in contact with drivers using two-way car radios, cell phones, or computers.
- Maintain accurate records of all service calls, including details of location, vehicle information, and services rendered.
- Communicate with customers to gather necessary information, and provide updates on estimated arrival times.
- Prioritize the urgency of calls and effectively delegate tasks to tow truck drivers based on location and availability.
- Demonstrate exceptional problem-solving skills to navigate unexpected challenges, and ensure smooth operations throughout the day.
Store Associate
Imperial Stations Inc
Riverside, CA
05.2019 - 11.2022
- Operate the cash register and process transactions accurately and efficiently.
- Provide exceptional customer service by greeting and assisting customers with their needs.
- Maintain cleanliness and organization of the store, including restocking shelves and cleaning counters.
- Prepared food and beverages, adhering to proper food safety and hygiene guidelines.
- Assisted customers in finding products, provided product information, and offered recommendations.
- Check in merchandise deliveries from vendors.
- Conducted regular inspections of fuel pumps and equipment, reporting any issues to management for prompt resolution.
- Implemented proper safety protocols and procedures to prevent accidents, and ensure compliance with regulatory guidelines.
Warehouse Worker/Ice-Cream Production
Staffing Agencies
Inland Empire, CA
11.2014 - 05.2019
- Efficiently pick and pack orders for shipment, ensuring accuracy and timeliness in a fast-paced warehouse environment.
- Collaborate with team members to unload and load delivery trucks, organize incoming shipments, and optimize storage space.
- Uphold a clean and organized work area, following all safety protocols and guidelines to prevent accidents.
- Assist in packaging and labeling shipments for outgoing orders, ensuring the proper shipment of products.
- Use of RF guns.
- Inspect the product for damages, and report as needed.
- Run the baler machine to compress and bind cardboard, and break down cardboard for recycling.
- Maintained cleanliness and sanitation of the production area and equipment to meet food safety regulations.
- Followed recipes and quality control standards to produce high-quality ice cream products.
Activities Assistant
Alvord Unified School District
Riverside, CA
09.2013 - 02.2014
- Maintain a safe and welcoming environment for students to learn and have fun.
- Implement engaging and educational activities for students in the after-school program.
- Assist students in academic subjects, such as reading, writing, and math.
- Facilitate team-building exercises to promote communication and cooperation among peers.
- Perform related duties assigned by the site coordinator.
Education
Some College (No Degree) - General Education Majoring in Business
Riverside City College
Riverside, CASkills
- Bilingual in English and Spanish
- Dispatch coordination
- Attention to detail
- Problem solving
- Computer literacy
- Communication skills
- Organizational skills
- Conflict resolution
- Multitasking Abilities
- Customer Service-oriented
- Team player attitude
References
References available upon request.
Timeline
Tow Truck Dispatcher
Allied Towing llc
11.2024 - Current
Temporary Elections Assistant
County of Riverside Registrar of Voters
10.2024 - 11.2024
Smoke Shop Part-Time Sales Associate
M/Smoke Shop
05.2024 - Current
Tow Truck Dispatcher
Ramos Towing llc
09.2022 - 06.2024
Store Associate
Imperial Stations Inc
05.2019 - 11.2022
Warehouse Worker/Ice-Cream Production
Staffing Agencies
11.2014 - 05.2019
Activities Assistant
Alvord Unified School District
09.2013 - 02.2014
Some College (No Degree) - General Education Majoring in Business
Riverside City College