Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Jordan

Beaverton,OR

Summary

Dynamic and results-oriented professional with a proven track record at Elite Dispatching. Excels in stress tolerance and customer relationship management. Leverages data entry and multitasking abilities to enhance service skills and efficiency. Recognized for outstanding decision-making skills and a commitment to achieving customer satisfaction, leading to significant repeat business. A hardworking and passionate team member with strong organizational skills, eager to learn and ready to help the team achieve company goals.

Overview

6
6
years of professional experience

Work History

Tow Truck Dispatcher

Elite Dispatching
05.2022 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.

Package Handler

United Parcel Service, UPS
11.2020 - 05.2022
  • Followed safety regulations to maintain safe work environment.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.

Breakfast Bar Attendant

Best Western Hotel
07.2020 - 10.2020
  • Generated repeat business from satisfied customers through personalized attention and top-notch hospitality skills.
  • Upheld consistency in food quality by following established recipes and presentation guidelines.
  • Efficiently restocked breakfast items as needed, minimizing wait times for guests.
  • Maximized efficiency by multitasking between various responsibilities during peak meal times.

Server

Grill'n Fast and Furious
01.2019 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple orders simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the food cart was prepared for seamless service
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Education

Associate of Arts - Still Attending

Portland Community College
Portland, OR

High School Diploma -

Saint Helens High School
Saint Helens, OR
06-2020

Skills

  • Data Entry
  • Stress Tolerance
  • Updating logs
  • Schedule Coordination
  • Customer Relationship Management
  • Service planning
  • Verifying coverage
  • Decision-Making
  • Multitasking Abilities
  • Time Management

Timeline

Tow Truck Dispatcher

Elite Dispatching
05.2022 - Current

Package Handler

United Parcel Service, UPS
11.2020 - 05.2022

Breakfast Bar Attendant

Best Western Hotel
07.2020 - 10.2020

Server

Grill'n Fast and Furious
01.2019 - 03.2020

Associate of Arts - Still Attending

Portland Community College

High School Diploma -

Saint Helens High School

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Hailey Jordan