Juan Milian
Miamim,FL
Summary
Developed skills in healthcare environment, focusing on patient care coordination and effective communication. Demonstrates strong organizational and problem-solving abilities, essential for any role requiring team collaboration and patient interaction. Seeking to transition into new field, applying these transferrable skills to contribute to effective outcomes and team efficiency.
Overview
3
3
years of professional experience
Work History
Care Coordinator Assistant
Sanitas Medical Center
11.2024 - Current
- Managed appointment scheduling and follow-up processes to optimize patient flow and reduce wait times.
- Reviewed patient records to verify accuracy and completeness, ensuring compliance with regulatory standards.
- Assisted patients in navigating insurance benefits and accessing necessary resources for care continuity.
- Trained new staff on coordination protocols, fostering a collaborative team environment focused on quality care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Supported administration by preparing necessary documentation for insurance claims processing.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Medical Assistant
Keralty
08.2023 - 11.2024
- Coordinated patient appointments, optimizing scheduling for efficiency and improved patient flow.
- Supported administrative tasks such as billing inquiries, contributing to streamlined office operations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Increased efficiency in office by implementing digital filing system for patient records.
Front Desk Receptionist
Cano Health
02.2023 - 08.2023
- Processed patient check-ins and check-outs, ensuring accuracy in documentation and billing information.
- Maintained organized filing systems for patient records, enhancing retrieval efficiency and compliance with regulations.
- Trained new reception staff on procedures and software systems, fostering a cohesive team environment.
- Implemented feedback collection from patients to improve service quality at the front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
Education
No Degree - MEDICAL ASSISTANT
HPRR
Miami, FL04-2024
Bachelor of Science - Biomedical Engineering
CUJAE
HABANA,CUBA02-2022
Skills
- Documentation proficiency
- Healthcare operations
- Goal setting
- Scheduling
- Insurance practices
- Strategic planning
- Problem-solving
- Time management
- Team collaboration
- HIPAA compliance
- Active listening
- Verbal and written communication
- Ethical judgment
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Care Coordinator Assistant
Sanitas Medical Center
11.2024 - Current
Medical Assistant
Keralty
08.2023 - 11.2024
Front Desk Receptionist
Cano Health
02.2023 - 08.2023
No Degree - MEDICAL ASSISTANT
HPRR
Bachelor of Science - Biomedical Engineering
CUJAE