Cindy Trevino
Houston,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Referral Coordinator
Sanitas Medical Center / Innovista Medical Center
01.2023 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
Patient Representative Coordinator
Sanitas Medical Center
04.2022 - 01.2023
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Improved patient retention rates by maintaining strong relationships through regular followups.
Front Desk Coordinator
Boardroom Salon for Men
05.2020 - 03.2022
- Processed payment transactions for client check out and balanced daily financial revenue reports
- Developed relationships with guests to meet their needs and satisfaction for repeated service
- Sold memberships and review legal documents for membership agreements.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Hostess/Banquet Assistant/To-Go
Pappadeaux
01.2017 - 05.2020
- Provide an exceptional guest experience to generate a loyal clientele
- Organized reservations and walk-in parties to ensure guest satisfaction
- Maintain constant communication between management, servers, and all other employees to provide smooth operations in a high-volume restaurant environment
- Assist in setting up private events and larger special events.
Education
Associate’s Degree of Science -
San Jacinto College
Houston, TXSkills
- Pre-authorizations
- Insurance Verification
- Medical Terminology
- Critical Thinking
- Multitasking
- Organization and Time Management
Languages
English
Spanish
Timeline
Referral Coordinator
Sanitas Medical Center / Innovista Medical Center
01.2023 - Current
Patient Representative Coordinator
Sanitas Medical Center
04.2022 - 01.2023
Front Desk Coordinator
Boardroom Salon for Men
05.2020 - 03.2022
Hostess/Banquet Assistant/To-Go
Pappadeaux
01.2017 - 05.2020
Associate’s Degree of Science -
San Jacinto College
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