Juan Carlos Quevedo Ortega Jr
Devine,TX
Summary
Bilingual Business Owner and Customer Service Representative with 7 years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Business Owner
Lyon Boots
11.2018 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Costumer Service Representative
Muñoz Y Asociados
01.2016 - 12.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Universidad Insurgentes
León, Guanajuato México07.2012
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Business Development
- Business Administration
- Issue Resolution
- Social Media Marketing
- Cost Control and Budgeting
- Sales Development
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Owner
Lyon Boots
11.2018 - Current
Costumer Service Representative
Muñoz Y Asociados
01.2016 - 12.2017
High School Diploma -
Universidad Insurgentes
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