Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Certification
Timeline
Generic

Juan Carlos Salas

San Antonio

Summary

Dynamic Banquet Captain with extensive experience

Managed staff, ensured high-quality service, coordinated with clients and vendors, handled logistics including setup, scheduling, and compliance with health and safety regulations, and anticipated clients' needs, maintaining the highest standards of service in fast-paced, high-pressure environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Banquet Captain

Embassy Suite Landmark
San Antonio
08.2018 - Current
  • Supervised banquet staff to ensure smooth event operations for up to 400 guests.
  • Coordinated event setup and breakdown for various functions.
  • Oversaw table settings and room arrangements for optimal guest experience.
  • Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
  • Supervised the set-up of buffets, ensuring quality presentation of all dishes.
  • Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
  • Collaborated closely with catering managers on upcoming events and their needs.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Prepared detailed event reports, highlighting successes and areas for operational improvement.
  • Maintained cleanliness and organization of banquet spaces before, during, and after events.
  • Handled client inquiries and resolved issues promptly to maintain high levels of satisfaction.
  • Conducted pre-event briefings with staff to communicate event details and client expectations.
  • Maintained inventory of banquet equipment such as china, flatware, glassware.
  • Supervised food preparation, delivery, and quality to ensure satisfaction.
  • Responded quickly to any unexpected changes or issues that arose during an event.

Banquet Captain

Crowne Plaza Riverwalk San Antonio
San Antonio
01.2008 - 08.2018
  • Coordinated event setup for coffee breaks, lunches, receptions, and dinners.
  • Oversaw table settings and room arrangements for optimal guest experience.
  • Organized banquet staff to ensure efficient service of guests.
  • Upheld exceptional food, beverage and service standards to surpass customer expectations.
  • Oversaw inventory management, including equipment and linens, to meet event specifications.
  • Maintained cleanliness and organization of banquet spaces before, during, and after events.
  • Monitored event timelines, adjusting service as needed to align with schedule changes.
  • Conducted pre-event briefings with staff to communicate event details and client expectations.
  • Verified accuracy of billing invoices prior to finalizing charges with customers.

Education

High School Diploma -

Colegio Othon
San Luis Potosi Mexico
07-1989

Skills

  • Event coordination
  • Client relations
  • Customer feedback analysis
  • Leadership
  • Team member development
  • Team management
  • Excellent communication
  • Hospitality service expertise
  • Adaptability and flexibility
  • Staff scheduling
  • Guest interaction
  • Check payment processing
  • High Volume Service
  • Teamwork

Affiliations

I love to volunteer with Zachry Hotels in differences locations. I like walking and watching sports.

I Love spending time with family.

Accomplishments

  • employee of the year in 2010
  • employee of the month 2014
  • team member of the month 2018
  • team member of the month 2020
  • 2022 winner of the San Antonio Pineapple Awards

Languages

Spanish
Native/ Bilingual

Certification

  • TABC
  • Food Handler
  • supervisory skill builders certificate

Timeline

Banquet Captain

Embassy Suite Landmark
08.2018 - Current

Banquet Captain

Crowne Plaza Riverwalk San Antonio
01.2008 - 08.2018

High School Diploma -

Colegio Othon

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