JUAN CARLOS TELLO FLORES
New York,NY
Summary
Resourceful interpreter/translator professional committed to delivering excellence in bilingual language-focused operations with proficient spoken and written communication skills. Eager to leverage my training and expertise in interpretation and translation to contribute to company success and maintain elevated industry standards.
Overview
11
11
years of professional experience
Work History
Bilingual Call Center Representative
New York City 311
New York, NY
05.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a bilingual setting.
- Managed high call volumes while providing exceptional customer support and maintaining professional practices.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction.
- Mastered a variety of software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Bilingual Customer Service Representative
Maximus/ New York State Of Health
New York, NY
10.2022 - 03.2024
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and health care information
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention
- Supported company growth by consistently meeting or exceeding performance metrics for quality metrics
- Demonstrated cultural sensitivity when interacting with Spanish speaking customers, adjusting communication style as necessary for optimal understanding of complex work resources during live phone calls, ensuring accurate and effective communication in real-time.
Spanish Interpreter (Contract)
Cyracom International
New York, NY
02.2022 - 06.2022
- Enhanced communication during a diverse range of call scenarios by accurately interpreting and translating complex terms and situations for Spanish-speaking clients
- Contributed to increased client satisfaction by providing effective language support during pivotal moments during hospital visits
- Streamlined workflow for doctors by efficiently managing multiple interpretation projects simultaneously and on an on-call basis
- Successfully completes a comprehensive training of glossary of industry-specific terms to improve translation accuracy and consistency across projects
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
Spanish Interpretation & Translation Intern
Manhattan District Attorney's Office
New York, NY
01.2014 - 05.2014
- Enhanced translation accuracy by meticulously proofreading and editing translated documents for use in court
- Collaborated with fellow interns to complete large-scale translation projects on time and with high quality and discretion
- Assisted attorneys in monitoring deadlines and ensuring timely delivery of translated materials
- Leveraged advanced knowledge of grammar, syntax, and idiomatic expressions to provide accurate translations for attorneys and plaintiffs
- Gained valuable experience translating a wide range of content types including legal documents and disposition transcripts during high stake situations
- Prepared detailed notes and produced transcriptions of inmate phone calls for use in intelligence investigations.
Education
Bachelor of Arts - Spanish And Iberian Studies
John Jay College of Criminal Justice of The City University of New York
New York, NY06.2021
Skills
- English and Spanish Proficiency
- Document Translation
- Interpretation
- Customer Support
- Records Review
- Call Center Operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Call Center Representative
New York City 311
05.2024 - Current
Bilingual Customer Service Representative
Maximus/ New York State Of Health
10.2022 - 03.2024
Spanish Interpreter (Contract)
Cyracom International
02.2022 - 06.2022
Spanish Interpretation & Translation Intern
Manhattan District Attorney's Office
01.2014 - 05.2014
Bachelor of Arts - Spanish And Iberian Studies
John Jay College of Criminal Justice of The City University of New York