Juanchella Kemp
Smyrna,Georgia
Summary
Dynamic leader with a proven track record at Fearless Weirdos Boutique and Atlanta Hip Hop Day Festival, enhancing brand visibility and fostering inclusive cultures. Skilled in social media platforms and team leadership, I excel in driving operational efficiencies and spearheading innovative public relations campaigns. My approach has consistently resulted in positive media coverage and improved team dynamics. Accomplishments include elevating company profiles, improving public perception and enhancing the complete digital presence with a revamp of all pages and profiles. Forward-thinking and tenacious with a persuasive style. Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.
Overview
21
21
years of professional experience
Work History
Communications Director
Atlanta Hip Hop Day Festival
02.2021 - Current
- Oversaw website copy and social media platforms.
- Collaborated with cross-functional teams to develop cohesive messaging for product launches and announcements.
- Negotiated partnerships with external vendors and influencers to expand reach and amplify brand messages.
- Conducted regular competitive analyses to identify opportunities for differentiation in the marketplace.
- Mentored junior staff members on effective communication techniques, driving professional growth within the team.
- Enhanced brand visibility by developing and executing strategic communication plans.
- Championed diversity initiatives within the workplace through internal communications campaigns that fostered an inclusive culture.
- Represented company at multiple public forums and conferences.
- Acted as point of contact for inbound media related calls.
- Spearheaded public relations campaigns, resulting in increased media coverage and positive exposure.
- Secured positive media coverage by proactively pitching story ideas to journalists and editors.
- Coordinated high-profile events, elevating company''s profile within the industry and community.
- Wrote content for press releases, website and social media campaigns.
Wheelchair Agent Supervisor
Unifi
08.2020 - 04.2021
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
- Upheld strict compliance with security protocols while escorting passengers through secure areas of the airport.
Operations Manager, Customer Experience
Fearless Weirdos
04.2010 - 03.2020
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members, departments and special client relations.
- Mentored team members in developing their skills and advancing their careers within the organization.
- Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
- Developed and managed budgets, effectively reducing operational costs while maintaining quality service.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Introduced new technologies to optimize operational efficiency and improve overall customer experience.
Floor Supervisor
DSW Shoe Warehouse
05.2003 - 01.2005
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Held team meetings to gain feedback, provide updates and set policies.
Education
Associate of Arts - Fashion Design And Marketing
American InterContinental University
Atlanta.GA06.2005
Cosmetology Diploma - Cosmetology
Chattahoochee Technical College
Marietta, GA06.2001
High School Diploma -
Campbell High School
Smyrna, GA06.1999
Skills
- Brand Development
- Problem-solving skills
- Written and verbal communication
- Creative Direction
- Influencer relations
- Social Media Management
- Supervising staff
- Photography
- Event Coordination
- Relationship Building
- Project Management
- Creative and Innovative
Timeline
Communications Director
Atlanta Hip Hop Day Festival
02.2021 - Current
Wheelchair Agent Supervisor
Unifi
08.2020 - 04.2021
Operations Manager, Customer Experience
Fearless Weirdos
04.2010 - 03.2020
Floor Supervisor
DSW Shoe Warehouse
05.2003 - 01.2005
Associate of Arts - Fashion Design And Marketing
American InterContinental University
Cosmetology Diploma - Cosmetology
Chattahoochee Technical College
High School Diploma -
Campbell High School
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