Juan Daniel González
Miami,FL
Overview
2
2
years of professional experience
Work History
Sales Manager
LASER REPAIR On Site.
Fort Lauderdale
06.2023 - 09.2024
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Developed comprehensive product knowledge, enabling tailored solutions for clients" specific needs.
Reservation Agent
IGT SOLUTIONS
American Airlines
04.2022 - 10.2022
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Played a key role in maintaining high levels of customer satisfaction, receiving consistently positive feedback from clients on performance evaluations.
- Handled billing information over phone.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Education
Graduated. - High School
Retos Barranquilla
Barranquilla Atlantico 07.2018
Skills
Strategy Development
Product Demonstrations
Paperwork Processing
Account development
Languages
English
Full Professional
Spanish
Native or Bilingual
Customer service professional, expert in growth and sales
Timeline
Sales Manager
LASER REPAIR On Site.
06.2023 - 09.2024
Reservation Agent
IGT SOLUTIONS
04.2022 - 10.2022
Graduated. - High School
Retos Barranquilla