Juan Diego Campos
Miami,FL
Summary
Skilled Auto Appraiser and Private Investigator with a track record of enhancing customer satisfaction and detecting fraud for Delta Investigations. Known for vehicle inspection proficiency and strong communication, consistently delivering high-quality appraisals and comprehensive investigative reports. Achieved notable improvement in operational efficiency by implementing best practices and maintaining a detail-oriented approach.
Overview
16
16
years of professional experience
Work History
Auto Appraiser
City Collision Ctr
10.2013 - 08.2024
- Demonstrated expertise in evaluating a wide range of vehicle makes and models, allowing for accurate assessments regardless of vehicle type.
- Collaborated with team members to develop best practices for efficient appraisal processes, enhancing overall productivity within the department.
- Increased client trust and loyalty by delivering exceptional customer service throughout the entire appraisal process.
- Contributed to company growth by identifying opportunities for improvement in existing procedures and implementing changes as needed.
- Stayed current on industry trends, attending workshops and conferences to continuously improve knowledge and skills as an Auto Appraiser.
- Achieved increased levels of customer satisfaction through timely communication updates regarding appraisal status, claim progress, and anticipated timelines for resolution.
- Gained a reputation for delivering high-quality appraisals while adhering to strict ethical guidelines, upholding the company''s values and commitment to excellence.
- Enhanced customer satisfaction by efficiently appraising vehicle damages and providing accurate repair estimates.
Private Investigator
Delta Investigations
04.2008 - 09.2013
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
- Staked out locations to locate individuals and gather evidence of unlawful activities.
- Exceeded client expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner.
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Investigated individuals claiming disability to identify and document fraud.
- Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
- Conducted mobile and stationary surveillance on subjects of fraud investigations.
Education
Associate of Science - Business Administration
City College
Bachelor of Science - Information Technology-Project Management
Kaplan University
Davenport, IASkills
- Professionalism and ethics
- Vehicle inspection proficiency
- Insurance policy sales
- Adaptive learning
- Fraud detection skills
- Detail-oriented approach
- Technical report writing
- Problem-solving capacity
- Strong communication
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Auto Appraiser
City Collision Ctr
10.2013 - 08.2024
Private Investigator
Delta Investigations
04.2008 - 09.2013
Associate of Science - Business Administration
City College
Bachelor of Science - Information Technology-Project Management
Kaplan University
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