Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Juan E. Torres

San Antonio

Summary

Dynamic General Manager with a proven track record at Chipotle Mexican Grill, excelling in leadership and operations management. Enhanced customer satisfaction through innovative feedback systems and achieved KPIs by fostering team collaboration. Skilled in budget development and problem resolution, driving profitability and employee engagement in fast-paced environments.

Overview

18
18
years of professional experience

Work History

General Manager

Chipotle Mexican Grill
08.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Area Manager

Simple Natural
07.2021 - 08.2022
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Area Manager

IHOP
02.2007 - 07.2021
  • Leaded my team on 8 NRO. Hired, trained and developed an entire staff.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Education

Associate of Applied Business - Business Management

South Texas College
McAllen, TX

High School Diploma -

Donna High School
Donna, TX
05-1996

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Team leadership

Accomplishments

  • ServSafe Certified
  • Scored 100% on 9 of 12 Ecosure Audits


Timeline

General Manager

Chipotle Mexican Grill
08.2022 - Current

Area Manager

Simple Natural
07.2021 - 08.2022

Area Manager

IHOP
02.2007 - 07.2021

Associate of Applied Business - Business Management

South Texas College

High School Diploma -

Donna High School

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