Juan Elias Martinez
Miami,FL
Summary
Dynamic leader with a proven track record in enhancing customer satisfaction and streamlining operations, Skilled in operations management and exceptional customer service, I excel in fostering guest engagement and driving sales. My approach emphasizes team leadership and market trend analysis, significantly improving business outcomes.
Overview
11
11
years of professional experience
Work History
Sneaker Store Owner
Jems Miami
Miami
01.2020 - Current
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
Maintenance Manager
JD Coins Inc Serial Cleaning
Miami
01.2018 - Current
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed a team of technicians, providing guidance and support for skill development and performance improvement.
Restaurant Server
Brasserie Azur
Miami
05.2018 - 06.2019
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Restaurant Server
News Cafe
Miami
01.2017 - 06.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Restaurant Server
The Tavern South Beach Group
Miami
01.2014 - 06.2016
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Reduced wait times for diners through effective communication between front-of-house and back-of-house teams during peak hours.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Supported management initiatives aimed at increasing revenue through the implementation of promotions or marketing strategies.
- Optimized seating arrangements for large groups or special events to maximize space utilization while maintaining guest satisfaction.
Valet
Fisher Island
Miami, AZ
06.2013 - 06.2014
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Education
Associate Of Business Administration - Business Administration And Management
Miami Dade College
Miami, FLHigh School Diploma - General
Miami Beach Senior High
Miami Beach, FL2015
Skills
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Sales expertise
- Sales Techniques
- Quality Control
- Team Leadership
- Time Management
- Verbal and written communication
- Staff Training and Development
- Staff Management
- Operations Management
- Project Management
- Negotiation
- Store operations
- Local market understanding
- E-commerce Integration
- Small business operations
- Customer Relations
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sneaker Store Owner
Jems Miami
01.2020 - Current
Restaurant Server
Brasserie Azur
05.2018 - 06.2019
Maintenance Manager
JD Coins Inc Serial Cleaning
01.2018 - Current
Restaurant Server
News Cafe
01.2017 - 06.2018
Restaurant Server
The Tavern South Beach Group
01.2014 - 06.2016
Valet
Fisher Island
06.2013 - 06.2014
Associate Of Business Administration - Business Administration And Management
Miami Dade College
High School Diploma - General
Miami Beach Senior High