Juan Felipe Jaimes Acevedo
Herriman
Summary
Working professional with over 5 years of experience in customer service, organization and attention to detail. Working in the insurance industry I have handled confidential information, provided high-quality customer service, and followed procedures with precision. I am fluent in Spanish and Intermediate in English. My goal is to obtain the position as a Fingerprint Technician where I can apply my skills and obtain new ones.
Overview
6
6
years of professional experience
Work History
Marketing Assistant
Multiple Insurance
Taylorsville
05.2024 - Current
• Supported marketing campaigns and client outreach initiatives
• Assisted with administrative and customer service tasks
• Maintained accurate records and documentation
• Collaborated with team members to improve client engagement
Customer Service Retention Specialist
Allstate-Simon Perez
West Valley
08.2021 - 05.2024
• Managed customer accounts and retention strategies
• Handled customer inquiries and resolved service issues
• Provided high-level customer support in fast-paced environments
• Ensured compliance with company policies and procedures
Call Center Representative
Arvato Call Center
Bogota
01.2020 - 07.2021
• Provided customer support for digital products in a high-volume call center environment
• Handled inbound and outbound calls assisting clients with product inquiries and issues
• Delivered technical and customer assistance in Spanish and basic English
• Worked under performance metrics (KPIs) in a multinational environment
• Developed strong communication and problem-solving skills
Skills
Customer Service
Attention to Detail
Integrity & Objectivity
Organization & Time Management
Self Motivated
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Marketing Assistant
Multiple Insurance
05.2024 - Current
Customer Service Retention Specialist
Allstate-Simon Perez
08.2021 - 05.2024
Call Center Representative
Arvato Call Center
01.2020 - 07.2021