Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Juan Fiallo

Dover,FL

Summary

In the year and a half at my role as a service advisor I have shown to have excelled at my role in both sales and customer service. I am a motivated individual with strong core values such as commitment to excellence in the workplace and teamwork.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Advisor

Elder Ford Of Tampa
Tampa, FL
10.2022 - Current
  • Greet customers in the service drive and obtain an understanding of their vehicles service needs.
  • Upselling by clearly explaining existing problems found on inspection or needed maintenance.
  • Schedule service appointments
  • Contact customers to provide updates on vehicle status and any additional work required.
  • Handle payments from customers upon vehicle pickup.

Supervisor

Pinnacle Automotive
Tampa, FL
01.2021 - 10.2022
  • Assisted in clearing the service drive as well as washing and delivering customer cars.
  • Was promoted to supervisor within 4 months and transferred to supervise porters at Brandon Honda, Lexus of Tampa Bay and Elder Ford of Tampa.
  • Provided guidance and direction to porters regarding job duties and responsibilities.

Supervisor

Octopus Car Washes of Florida
Plant City, FL
09.2018 - 04.2020
  • Supervised employees to ensure that processes were followed and customers would have a clean car in a timely manner.
  • Assisted customers with any needs or questions they may have in relation to services we provided.
  • Assisted with washing and vacuuming of vehicles as needed.

Education

High School Diploma -

Brandon High School
Brandon, FL
05-2018

Skills

  • Fluent in english and spanish
  • Customer Service
  • Service Prioritization
  • Client rapport
  • Team Collaboration
  • Strong Work Ethic

Accomplishments

  • I Graduated honors from high school
  • I was in dual enrolment in high school

Certification

I obtained an ASE certification in high school.

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Service Advisor

Elder Ford Of Tampa
10.2022 - Current

Supervisor

Pinnacle Automotive
01.2021 - 10.2022

Supervisor

Octopus Car Washes of Florida
09.2018 - 04.2020

High School Diploma -

Brandon High School

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Juan Fiallo