Juan G. Hernandez
Pico Rivera,CA
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
18
18
years of professional experience
Work History
Senior Key Account Manager
Gamesa - HBU PepsiCo
08.2012 - Current
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed and delivered presentations to key customers to position products and services.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Built and maintained strong client relationships to drive business growth.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Supported sales and reporting for large and medium-sized accounts.
Regional Key Account Manager
Gamesa-Quaker-PepsiCo
01.2018 - 04.2022
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Developed and delivered presentations to key customers to position products and services.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Built and maintained strong client relationships to drive business growth.
Customer Management Associate
Gamesa USA
08.2012 - 12.2017
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Business Development Manager
Coca Cola Enterprises
06.2006 - 06.2011
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Education
Bachelor of Science - Business Administration And Management
Cal State Los Angeles
Los Angeles, Ca06.2005
Associate of Science - Business Administration
Cerritos Community College
Cerritos, CA06.2002
High School Diploma -
Warren High School
Downey, CA06.1995
Skills
- Consultative Selling
- Regulatory Compliance
- Needs Analysis
- Sales Program Creation
- High-Impact Proposal Presentation
- Key Account Management
- Account Retention
- Client Relationship Building
- Business Development
- Territory Management
- Account Management
Languages
Spanish
Native or Bilingual
Timeline
Regional Key Account Manager
Gamesa-Quaker-PepsiCo
01.2018 - 04.2022
Senior Key Account Manager
Gamesa - HBU PepsiCo
08.2012 - Current
Customer Management Associate
Gamesa USA
08.2012 - 12.2017
Business Development Manager
Coca Cola Enterprises
06.2006 - 06.2011
Bachelor of Science - Business Administration And Management
Cal State Los Angeles
Associate of Science - Business Administration
Cerritos Community College
High School Diploma -
Warren High School