Juan Gabriel Rodriguez Nieves
Lehigh Acres,FL
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
Blue Moon Estate Sales
08.2023 - Current
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
Bilingual Member Advocate
Alta Resources
08.2022 - 07.2023
- Claims research and explanation, Member Advocate, Explanation of Benefits, General Customer Service
- Enhanced member satisfaction by promptly addressing concerns and providing timely resolutions.
- Streamlined communication channels for increased efficiency in handling member inquiries and requests.
- Conducted thorough research on member issues, ensuring accurate information was provided for optimal resolution.
- Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
Front Desk; Group Fitness Instructor; Personal Trainer
World Gym
02.2018 - 01.2020
- Improved class attendance by creating innovative and engaging group fitness routines.
- Enhanced client satisfaction through customization of workout plans based on individual needs and goals.
- Collaborated with fellow instructors to develop new fitness programs, resulting in increased class variety for members.
- Cultivated welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
- Enrolled new members and processed cancel request.
- Managed staff and gym cleanliness.
Lead Sales Consultant
Sprint
05.2017 - 02.2018
- Increased sales revenue by building strong relationships with clients and providing customized solutions.
- Streamlined sales process for improved efficiency, resulting in higher closing rate.
- Mentored junior sales consultants to enhance their skills and boost team performance.
- Delivered exceptional customer service, leading to increased repeat business and referrals.
- Kept detailed track of sales and customer information in company system.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Responsible for opening and closing procedures.
- Memorizing product knowledge for consumer/product compatibility.
Assistant Manager (Sprint Promotion)
GTE Agency
03.2017 - 04.2017
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Spanish OPI
Cyracom International
01.2016 - 10.2016
- Provide Spanish interpreting service.
- Customer service
- Maintain conduit role.
- Comply with HIPPA Regulations.
- Interpreting for Medical, Financial, Academic, Insurance calls etc.
- Identify cultural slang and interpret context of message in target language.
- Responsible for pausing communication flow in order to clarify misunderstood messages.
- Ensure messages were conveyed thoroughly and accurately.
Bilingual Frontline Associate (Call Center)
Macy's Credit Customer Service
12.2014 - 01.2016
- Enhanced customer satisfaction by providing timely and accurate information in both English and Spanish languages.
- Resolved complex issues for customers, utilizing strong bilingual communication skills to ensure mutual understanding.
- Handled escalated calls professionally, using effective conflict resolution techniques to reach satisfactory outcomes for all parties involved.
- Reduced average handle time while maintaining high caller satisfaction rates through efficient issue resolution processes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Territory Development Manager
Bai5 LLC
01.2014 - 06.2014
- Increased territory sales by strategically identifying and targeting high-potential accounts for business development.
- Developed strong relationships with key decision-makers to facilitate successful negotiations and close deals.
- Managed diverse portfolio of clients, ensuring their needs were met while driving revenue growth in the territory.
- Implemented innovative marketing strategies that effectively promoted product offerings and generated leads.
- Conducted regular client visits to provide exceptional customer service and identify opportunities for upselling or cross-selling products.
- Organized local events and trade shows to boost brand visibility and generate interest among potential customers.
Lead Brand Ambassador
All Points Media
09.2013 - 12.2013
- Promoted to lead in Rockford, IL market after coming on board as BA for two weeks.
- Selected to lead campaign in Baltimore, MD market for following term with same client.
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
- Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
- Record and report demonstration-related information, such as number of questions asked by audience or number of coupons distributed.
- Set up and arrange displays or demonstration areas to attract attention of prospective customers.
- Visit trade shows, stores, community organizations, or other venues to demonstrate products or services or to answer questions from potential customers.
- Train demonstrators to present company's products or services.
Education
Associate of Arts - Photography
Shaw Academy (Online)
06.2019
Certified Medical Interpreter - Spanish Medical Interpreting
MEDICAL INTERPRETER TRAINING SCHOOL
11.2016
High School Diploma -
STEINMETZ ACADEMIC CENTRE
Chicago, IL06.2010
Skills
- Fluent in Spanish/ English
- Sales trained
- Training teams
- Speaking/ Presentations
- Navigating difficult conversations
- Logistics Coordination
- Performance monitoring
Singing
I enjoy singing along with music as well as writing up my own lyrics and melody. Something I simply cannot function without. I would definitely consider singing a personal passion pursuit.
Timeline
Operations Supervisor
Blue Moon Estate Sales
08.2023 - Current
Bilingual Member Advocate
Alta Resources
08.2022 - 07.2023
Front Desk; Group Fitness Instructor; Personal Trainer
World Gym
02.2018 - 01.2020
Lead Sales Consultant
Sprint
05.2017 - 02.2018
Assistant Manager (Sprint Promotion)
GTE Agency
03.2017 - 04.2017
Spanish OPI
Cyracom International
01.2016 - 10.2016
Bilingual Frontline Associate (Call Center)
Macy's Credit Customer Service
12.2014 - 01.2016
Territory Development Manager
Bai5 LLC
01.2014 - 06.2014
Lead Brand Ambassador
All Points Media
09.2013 - 12.2013
Associate of Arts - Photography
Shaw Academy (Online)
Certified Medical Interpreter - Spanish Medical Interpreting
MEDICAL INTERPRETER TRAINING SCHOOL
High School Diploma -
STEINMETZ ACADEMIC CENTRE
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