Juanita Aleman
Wichita Falls,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Receptionist
Electric Needle
Wichita Falls
05.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Customer Support Specialist
TTEC
Denver, CO
10.2023 - 05.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided timely support via phone, email, and chat to enhance customer satisfaction.
- Documented customer interactions accurately in CRM systems to ensure consistent service delivery.
- Collaborated with cross-functional teams to address complex issues and improve service processes.
Customer Service Representative
Results Companies
Wichita Falls, TX
01.2018 - 10.2022
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-volume call environments while maintaining professional demeanor.
Respite Care Provider
Personal Employer
Wichita Falls, TX
06.2008 - 08.2021
- Provided compassionate care to individuals with disabilities, fostering a supportive environment.
- Coordinated communication between families, healthcare providers, and support services.
- Advocated for client needs, ensuring access to appropriate resources and services.
Education
High School Diploma -
Wichita Falls High School
05-2008
Skills
- Conflict resolution skills
- Customer service experience
- Analytical problem-solving
- Customer success management
- Data management
- Active listening
Timeline
Receptionist
Electric Needle
05.2024 - Current
Customer Support Specialist
TTEC
10.2023 - 05.2024
Customer Service Representative
Results Companies
01.2018 - 10.2022
Respite Care Provider
Personal Employer
06.2008 - 08.2021
High School Diploma -
Wichita Falls High School