Juanita Allen
Sacramento,CA
Summary
Assisted in delivering exceptional customer service in busy environments. Supported team members by managing multiple tasks with attention to detail. Contributed to team success through a self-motivated work ethic.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Montage Medical Group
Monterey, CA
01.2022 - 01.2026
- Managed appointment scheduling and confirmation to optimize provider availability.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Legal Receptionist
Winckler & Harvey, LLP
Austin, TX
12.2017 - 01.2022
- Managed front desk operations, ensuring efficient handling of calls and client inquiries.
- Coordinated appointment scheduling and maintained calendar for multiple attorneys.
- Coordinated office supply inventory, optimizing procurement processes and reducing costs.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided front desk support, greeting visitors and managing appointment scheduling effectively.
- Managed multi-line phone system, ensuring efficient call routing and customer inquiries resolution.
- Coordinated scheduling for attorneys, optimizing calendar efficiency and client appointments.
Legal Receptionist
John L. Burris, LLP
Oakland, CA
10.2010 - 12.2017
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Worked alongside attorneys, administrative assistants, and legal assistants on complex cases and legal processes.
- Filed court documents and legal pleadings with the court clerk on behalf of attorneys.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Answered and managed incoming and outgoing calls while recording accurate messages.
Education
Associate of Arts - Culinary Arts
Austin Community College
Austin, TX06-2010
Skills
- Assisted with insurance verification processes to confirm patient coverage Supported HIPAA compliance efforts to maintain patient privacy Provided customer service to address patient inquiries and concerns Aided in appointment scheduling to optimize clinic operations Maintained patient confidentiality throughout all interactions Facilitated patient intake procedures to ensure accurate information collection Managed scheduling appointments to enhance patient flow Utilized medical terminology effectively in communications Conducted office administration tasks to support daily operations Demonstrated data entry proficiency for accurate record-keeping Organized document filing systems for easy access Resolved conflicts to maintain a positive patient experience
Timeline
Patient Service Representative
Montage Medical Group
01.2022 - 01.2026
Legal Receptionist
Winckler & Harvey, LLP
12.2017 - 01.2022
Legal Receptionist
John L. Burris, LLP
10.2010 - 12.2017
Associate of Arts - Culinary Arts
Austin Community College